PlayStation

PlayStation is the video game brand of Sony Interactive Entertainment, which makes PlayStation consoles, games and online services. Sony Interactive Entertainment is based in San Mateo, California.

Telephone
Main : (800) 345-7669
Mailing address
2207 Bridgepointe Parkway
San Mateo, CA 94404
Website
playstation.com

What you need to know about PlayStation

PlayStation handles most support requests through the PlayStation Assistant chat on its Contact Support page, and its phone line is open Monday through Friday, 9 a.m. to 6 p.m. Pacific Time. Our executive contacts go up to President and CEO Hideaki Nishino. Elliott Advocacy rates PlayStation's customer service responsiveness 3 out of 5.

How to resolve a problem with PlayStation

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

PlayStation customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Eric Lempel
SVP, Business and Product
Secondary
Hermen Hulst
CEO, Studio Business
Chief Executive
Hideaki Nishino
President and CEO

Frequently asked questions about PlayStation

PlayStation doesn't offer a general email form. Its Contact Support page sends you, by topic, to the PlayStation Assistant chat or a phone number.
PlayStation's phone line is open Monday through Friday, 9 a.m. to 6 p.m. Pacific Time. You can also use the PlayStation Assistant chat on its Contact Support page.
PlayStation customer service assists with issues related to PlayStation consoles (PS5, PS4), PlayStation Network (PSN), game downloads, account management, and technical support. Call (800) 345-7669.
You can reset your password on the PlayStation website by selecting "Trouble Signing in?" and then "Recover Your Account," or from your PS5 or PS4 console. See PlayStation's password reset guide.
You can check the status of PlayStation Network services, including online gaming, store purchases, and account management, on the PlayStation Network Service Status page.
If you're experiencing issues with your PlayStation console, such as hardware malfunctions or software problems, contact PlayStation customer service at (800) 345-7669 for troubleshooting steps or warranty support.
You can cancel a game or add-on purchase within 14 days and get a refund if you haven't started downloading or streaming it, unless it is faulty. Request a refund from your Transaction History, and if that doesn't work, contact PlayStation Support through the PlayStation Assistant chat. See the PlayStation Store cancellation policy.
You can update your billing information, including credit card details, through the Account Management section of your PlayStation Network account on the console or website.

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