PlayStation

PlayStation is a leading brand in gaming consoles and entertainment, known for its innovative hardware and extensive library of games.

Telephone
Main : (800) 345-7669
Mailing address
2207 Bridgepointe Parkway
San Mateo, CA 94404
Website
playstation.com

What you need to know about PlayStation

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with PlayStation

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

PlayStation customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Eric Lempel
Senior Vice President and Head of Global Marketing and Consumer Experience
Secondary
Hermen Hulst
EVP and Chief of Staff
Chief Executive
Hideaki Nishino
Chief Executive

Frequently asked questions about PlayStation

Yes, you can find the online contact form here.
PlayStation's customer service is available 24/7.
PlayStation customer service assists with issues related to PlayStation consoles (PS5, PS4), PlayStation Network (PSN), game downloads, account management, and technical support. Call (800) 345-7669.
You can reset your PlayStation Network password through the "Forgot your password?" link on the sign-in page of the PlayStation Network website or console.
You can check the status of PlayStation Network services, including online gaming, store purchases, and account management, on the PlayStation Network Service Status page.
If you're experiencing issues with your PlayStation console, such as hardware malfunctions or software problems, contact PlayStation customer service at (800) 345-7669 for troubleshooting steps or warranty support.
Refund policies for digital purchases on the PlayStation Store vary depending on the circumstances. Contact PlayStation customer service at (800) 345-7669 for assistance with refund requests.
You can update your billing information, including credit card details, through the Account Management section of your PlayStation Network account on the console or website.

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