Playmobil is a line of plastic toys featuring themed sets and figures designed for imaginative, role-based play.
Playmobil Responsiveness rating
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What you need to know about Playmobil
Customer service experiences with Playmobil can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Playmobil’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Playmobil with our insider guide or through our executive contacts.
- Playmobil’s customer service policies are standard. Here are our frequently asked questions about Playmobil.
Playmobil customer service response times
Playmobil’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available Monday through Friday from 8 a.m. to 7 p.m., Eastern time, at (800) 351-8697. Average wait times are around 3 minutes, with shorter waits typically on Saturdays. |
| Email support | Inquiries can be sent to service@playmobil.us. Response times may vary based on inquiry volume and complexity. |
| Online contact form | Accessible via the official website, suitable for catalog orders or general inquiries. Response times are similar to email support. |
| Live chat support | Playmobil does not offer live chat support. |
| Social media | Playmobil maintains a presence on platforms such as Facebook and X. Response times can vary based on platform activity and inquiry volume. Here’s how to reach Playmobil via social media. |
How to resolve a problem with Playmobil
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Playmobil mailing address
26 Commerce Drive
Cranbury, NJ 08512
Playmobil executive customer service contacts
Primary Contact
Maria Korzeb
Customer Service Manager
26 Commerce Drive
Cranbury, NJ 08512
maria.korzeb@playmobilusa.com
Secondary Contact
Damien Azzopardi
Chief Operating Officer
26 Commerce Drive
Cranbury, NJ 08512
damien.azzopardi@playmobilusa.com
Chief Executive
Bahri Kurter
26 Commerce Drive
Cranbury, NJ 08512
bahri_kurter@playmobil.de
How can I contact Playmobil customer service?
Call Playmobil customer service at (800) 351-8697 or email service@playmobil.us.
When can I contact Playmobil customer service?
Playmobil customer service is available Monday through Friday from 8 a.m. to 7 p.m., Eastern time
Does Playmobil customer service have an online contact form?
Yes, you can find Playmobil customer service’s online contact form here.
How to get professional help with your Playmobil problem
If you need help with Playmobil, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.