Planet Fitness

Planet Fitness is a nationwide gym chain offering basic fitness equipment and memberships.

Telephone
Main : (844) 880-7180
Mailing address
4 Liberty Lane West
Hampton, NH 03842
Website
planetfitness.com

What you need to know about Planet Fitness

Customer service experiences with Planet Fitness can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Planet Fitness

Try self-service first

Use our proven resolution methods, or Planet Fitness’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Planet Fitness respond?

Phone support
Live agents are available from 8:30 a.m. to 6 p.m. Eastern time, Monday to Friday. The typical waiting time to speak with a representative is about 1 to 2 minutes. Call (844) 880-7180.
Email support
Planet Fitness does not offer email support.
Online contact form
You can reach out to Planet Fitness through the contact form available on the website. Response times may vary, but you can generally expect a reply within 24 to 48 hours.
Live chat support
Planet Fitness does not offer live chat support.
Social media
Planet Fitness maintains active profiles on platforms like Facebook and X. Reaching out through these channels can yield a response within 1 to 2 hours, from 8:30 a.m. to 6 p.m. Eastern time, Monday to Friday.
Verified contacts

Planet Fitness customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Tannah Stroebel
Head of Customer Experience
Secondary
Bill Bode
COO
Chief Executive
Colleen Keating
Chief Executive

Planet Fitness customer service policies

Planet Fitness' privacy policy outlines the collection, use, and sharing of personal information obtained through its website, mobile application, and club services. The company gathers data such as names, contact details, payment information, and demographic information when individuals engage with its services, make purchases, or communicate directly. This information is utilized to provide services, process transactions, enhance user experiences, and communicate effectively. Planet Fitness may share personal data with third-party service providers for business operations and marketing purposes. The company implements security measures to protect user information and offers options for individuals to manage their data preferences, including opting out of certain data-sharing practices. The privacy policy is subject to updates, and users are encouraged to review it periodically.

Planet Fitness loyalty program

Planet Fitness does not offer a loyalty program.

Frequently asked questions about Company

Call (844) 880-7180.
Monday to Friday 8:30 a.m. to 6 p.m. Eastern time.
Yes, you can find the online contact form here.

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