Planet Beauty Customer Service Contacts

Planet Beauty is a California-based retailer that sells a range of beauty products.

How to reach a person at Planet Beauty

Planet Beauty Responsiveness rating

rating
3/5

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What you need to know about Planet Beauty

Customer service experiences with Planet Beauty can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Planet Beauty customer service response times

Planet Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportPlanet Beauty does not offer phone support.
Email supportYou can reach out via info@planetbeauty.com. Response times may vary based on inquiry volume.
Online contact formAccessible through the contact us page, allowing you to submit inquiries directly.
Live chat supportAn online chat feature is available on the website for quick assistance.
Social mediaPlanet Beauty maintains active profiles on several social media platforms

Here’s how to reach Planet Beauty via social media.

How to resolve a problem with Planet Beauty

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Planet Beauty mailing address

3199-A Red Hill Avenue
Costa Mesa, CA 92626

Planet Beauty loyalty program

Planet Beauty offers a rewards program called the Planet Beauty Rewards Club. Members earn points for various activities, such as making purchases (1 point per $1 spent), signing up (25 points), entering their birthday (100 points), and following Planet Beauty on social media platforms such as Instagram, X, Facebook, and YouTube (10 points each).

Planet Beauty social media channels

X


Planet Beauty executive customer service contacts

Primary Contact
Isha Redij
Account Manager
3199-A Red Hill Avenue
Costa Mesa, CA 92626
isha@planetbeauty.com

LinkedIn

Secondary Contact
John Dick
Director
3199-A Red Hill Avenue
Costa Mesa, CA 92626
john@planetbeauty.com

LinkedIn

Chief Executive
Bahman Fakhimi
3199-A Red Hill Avenue
Costa Mesa, CA 92626
bahman@planetbeauty.com

LinkedIn

Planet Beauty customer service policies

What is Planet Beauty's privacy policy?

Planet Beauty’s privacy policy outlines the types of personal information collected, including data provided directly by users (e.g., name, email, payment details) and information gathered automatically through website usage (e.g., IP address, browser type). This information is used to facilitate services, process transactions, and improve user experience. Planet Beauty employs reasonable administrative, physical, and technical safeguards to protect the information collected. Personal data may be shared with service providers to fulfill services but is not sold to third parties.

What are Planet Beauty's terms of use?

Planet Beauty’s terms of use govern the use of the website and services. By accessing the site, users agree to comply with all applicable laws and refrain from unauthorized activities. The company reserves the right to modify these terms at any time without prior notice. All content on the website is protected by intellectual property laws, and unauthorized use is prohibited. The terms also include disclaimers of warranties and limitations of liability.

How can I return or exchange an item?

To return or exchange an item at Planet Beauty, initiate the process within 30 days of purchase by contacting their customer service at info@planetbeauty.com. Items must be unused, in original packaging, and accompanied by the original receipt. Returns received within 14 days are eligible for a refund or exchange. Shipping charges are non-refundable unless the return is due to an error or defective merchandise.

How can I track my shipment?

To track your shipment with Planet Beauty, you can enter your tracking number directly into Google Search for the most up-to-date information. If you encounter issues with your tracking link, this method can provide immediate results.

Frequently asked questions about Planet Beauty

Can I phone Planet Beauty?

No, Planet Beauty does not list a customer service phone number on its website.

How can I contact Planet Beauty?

You can send an email to info@planetbeauty.com.

What are Planet Beauty’s customer service hours?

Planet Fitness is available Monday through Friday from 8 a.m. to 4 p.m. Pacific time.

How to get professional help with your Planet Beauty problem

If you need help with Planet Beauty, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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