Planet Beauty

Planet Beauty is a California-based retailer that sells a range of beauty products.

Mailing address

3199-A Red Hill Avenue
Costa Mesa, CA 92626

Website

What you need to know about Planet Beauty

Customer service experiences with Planet Beauty can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Planet Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Planet Beauty with our insider guide or through our executive contacts.
Planet Beauty's customer service policies are standard. Here are our frequently asked questions about Planet Beauty.

How to resolve a problem with Planet Beauty

Try self-service first

Use our proven resolution methods, or Planet Beauty’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Planet Beauty respond?

Phone support

Planet Beauty does not offer phone support.

Email support

You can reach out via info@planetbeauty.com. Response times may vary based on inquiry volume.

Online contact form

Accessible through the contact us page, allowing you to submit inquiries directly.

Live chat support

An online chat feature is available on the website for quick assistance.

Social media

Planet Beauty maintains active profiles on several social media platforms

Here's how to reach Planet Beauty via social media.

Verified contacts

Planet Beauty customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Isha Redij

Account Manager

isha@planetbeauty.com

Secondary

John Dick

Director

john@planetbeauty.com

Chief Executive

Bahman Fakhimi

Chief Executive

bahman@planetbeauty.com

Planet Beauty self-service links

To return or exchange an item at Planet Beauty, initiate the process within 30 days of purchase by contacting their customer service at info@planetbeauty.com. Items must be unused, in original packaging, and accompanied by the original receipt. Returns received within 14 days are eligible for a refund or exchange. Shipping charges are non-refundable unless the return is due to an error or defective merchandise.

Planet Beauty customer service policies

Planet Beauty's privacy policy outlines the types of personal information collected, including data provided directly by users (e.g., name, email, payment details) and information gathered automatically through website usage (e.g., IP address, browser type). This information is used to facilitate services, process transactions, and improve user experience. Planet Beauty employs reasonable administrative, physical, and technical safeguards to protect the information collected. Personal data may be shared with service providers to fulfill services but is not sold to third parties.

Planet Beauty loyalty program

Planet Beauty offers a rewards program called the Planet Beauty Rewards Club. Members earn points for various activities, such as making purchases (1 point per $1 spent), signing up (25 points), entering their birthday (100 points), and following Planet Beauty on social media platforms such as Instagram, X, Facebook, and YouTube (10 points each).

Frequently asked questions about Planet Beauty

No, Planet Beauty does not list a customer service phone number on its website.

You can send an email to info@planetbeauty.com.

Planet Fitness is available Monday through Friday from 8 a.m. to 4 p.m. Pacific time.

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