Pinterest Customer Service Contacts

Pinterest is an online bulletin board founded in 2009.  It assists users in discovering project ideas, photos, and stories.

How to reach a person at Pinterest

Pinterest Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Help page

What you need to know about Pinterest

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Pinterest

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Pinterest mailing address

808 Brannan St.
San Francisco, CA 94103-4904

Pinterest social media channels

X


Pinterest executive customer service contacts

Primary Contact
Katie Apple
Manager Customer Operations
808 Brannan St.
San Francisco, CA 94103-4904
kapple@pinterest.com

Secondary Contact
Lawrence Ripsher
Senior Vice President
808 Brannan St.
San Francisco, CA 94103-4904
lripsher@pinterest.com

Julie Brau Donnelly
Chief Financial Officer
808 Brannan St.
San Francisco, CA 94103-4904
julie@pinterest.com

LinkedIn

Chief Executive
Benjamin Silbermann
808 Brannan St.
San Francisco, CA 94103-4904
ben@pinterest.com

LinkedIn

Frequently asked questions about Pinterest

How can I contact Pinterest customer service?

Does Pinterest have an online contact form?

Yes, visit the help center and submit a request through the support form.

How do I report a problem or get help with my Pinterest account?

Go to the Pinterest help center, where you can search for solutions or submit a request for assistance.

What should I do if I can't log into my Pinterest account?

If you can’t log into your account, try resetting your password. Go to the login page, click on “Forgot your password?” and follow the instructions. If you still have issues, visit the help center for further assistance.

How do I reset my Pinterest password?

Go to the Pinterest login page, click “Forgot your password?,” enter the email address associated with your account, and follow the instructions in the email you receive.

What should I do if my Pinterest account is hacked?

If you suspect your account has been hacked, change your password immediately. If you can’t access your account, use the help center to report the issue and regain control of your account.

How can I delete my Pinterest account?

To delete your Pinterest account, go to your account settings, scroll down to “Account changes,” and select “Delete account.” Follow the instructions to confirm the deletion. Remember, this action is permanent and cannot be undone.

How do I report inappropriate content on Pinterest?

Click on the Pin, then click on the three-dot menu (•••) and select “Report Pin.” Follow the instructions to complete your report.

How can I manage my privacy settings on Pinterest?

Go to your account settings and selecting “Privacy and data.” Here, you can adjust various settings related to your visibility and data sharing preferences.

How do I create a board on Pinterest?

Go to your profile, click the plus sign (+) and select “Create board.” Enter a name for your board, choose the visibility (public or secret), and click “Create.”

What are Pinterest's community guidelines?

Pinterest’s community guidelines outline the types of content and behavior that are and are not allowed on the platform. They cover topics such as spam, harmful content, and respecting intellectual property. You can find the full guidelines on the Pinterest help center.

How can I advertise on Pinterest?

To advertise on Pinterest, you need a business account. Once you have one, you can create promoted Pins, which are regular Pins that you pay to be shown to more people. Visit the Pinterest Ads Manager to get started.

How do I switch to a Pinterest business account?

Go to your account settings, click “Account settings,” and then “Convert to business account.” Follow the instructions to complete the conversion.

How do I save a Pin on Pinterest?

Hover over the Pin you want to save, click the save button (which looks like a pushpin), select a board, and click “Save.”

How do I follow someone on Pinterest?

Go to their profile and click the “Follow” button at the top of their page. You can also follow specific boards by clicking the “Follow” button next to the board name.

How to get professional help with your Pinterest problem

If you need help with Pinterest, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help