Pinterest is an online bulletin board founded in 2009. It assists users in discovering project ideas, photos, and stories.
What you need to know about Pinterest
The company responds to most customer complaints in a satisfactory manner.
- Pinterest’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Pinterest with our insider guide or through its executive contacts.
- Pinterest's customer service policies are standard. Here are our frequently asked questions about Pinterest.
How to resolve a problem with Pinterest
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Pinterest customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Katie Apple
Manager Customer Operations
Secondary
Lawrence Ripsher
Senior Vice President
Frequently asked questions about Pinterest
Yes, visit the help center and submit a request through the support form.
Go to the Pinterest help center, where you can search for solutions or submit a request for assistance.
If you can’t log into your account, try resetting your password. Go to the login page, click on "Forgot your password?" and follow the instructions. If you still have issues, visit the help center for further assistance.
Go to the Pinterest login page, click "Forgot your password?," enter the email address associated with your account, and follow the instructions in the email you receive.
If you suspect your account has been hacked, change your password immediately. If you can't access your account, use the help center to report the issue and regain control of your account.
To delete your Pinterest account, go to your account settings, scroll down to “Account changes,” and select “Delete account.” Follow the instructions to confirm the deletion. Remember, this action is permanent and cannot be undone.
Click on the Pin, then click on the three-dot menu (•••) and select "Report Pin." Follow the instructions to complete your report.
Go to your account settings and selecting "Privacy and data." Here, you can adjust various settings related to your visibility and data sharing preferences.
Go to your profile, click the plus sign (+) and select "Create board." Enter a name for your board, choose the visibility (public or secret), and click "Create."
Pinterest’s community guidelines outline the types of content and behavior that are and are not allowed on the platform. They cover topics such as spam, harmful content, and respecting intellectual property. You can find the full guidelines on the Pinterest help center.
To advertise on Pinterest, you need a business account. Once you have one, you can create promoted Pins, which are regular Pins that you pay to be shown to more people. Visit the Pinterest Ads Manager to get started.
Go to your account settings, click "Account settings," and then "Convert to business account." Follow the instructions to complete the conversion.
Hover over the Pin you want to save, click the save button (which looks like a pushpin), select a board, and click "Save."
Go to their profile and click the "Follow" button at the top of their page. You can also follow specific boards by clicking the "Follow" button next to the board name.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published December 1, 2016. Updated January 6, 2026.