Philosophy

Philosophy is a skincare and beauty brand that focuses on formulations for personal care and wellness.

Telephone

Main : (800) 568-3151

customercare@philosophy.com

Mailing address

350 5th Avenue, 19th Floor
New York, NY 10118-0110

Website

philosophy.com

What you need to know about Philosophy

Philosophy’s customer service typically responds within 1 to 2 business days for email inquiries, and phone or live chat support is usually available during business hours for quicker assistance.

Philosophy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Philosophy with our insider guide or through our executive contacts.
Philosophy's customer service policies are standard. Here are our frequently asked questions about Philosophy.

How to resolve a problem with Philosophy

Try self-service first

Use our proven resolution methods, or Philosophy’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Philosophy respond?

Phone support

Response times can vary, but calling during business hours generally results in quicker assistance. Call (800) 568-3151.

Live chat

Usually provides immediate or real time responses during operating hours.

Social media

Social media responses typically take 24 to 48 hours on business days.

Philosophy typically responds within 1 to 2 business days. Email customercare@philosophy.com.

Verified contacts

Philosophy customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Olcay Selen Bas

Brand Marketing Manager

selen_bas@cotyinc.com

Secondary

Daniela Martinez

Senior Executive Director of Global Marketing

daniela_martinez@cotyinc.com

Chief Executive

Sue Nabi

Chief Executive

sue_nabi@cotyinc.com

Philosophy self-service links

Shipping information, including delivery times and rates, can be found on the shipping info page on Philosophy’s website.

Visit the shipping info page on Philosophy's website.
Review the available shipping options, delivery times, and rates.
Check for any current promotions or free shipping offers.

Philosophy customer service policies

Philosophy’s privacy policy is available on its website and outlines how personal information is collected, used, and protected.

Philosophy loyalty program

Philosophy offers a loyalty program called the Philosophers Rewards Program. Members earn points with each purchase, which can be redeemed for exclusive discounts. Additional perks include free samples with every order and access to special sales.

Frequently asked questions about Philosophy

Philosophy is owned by Coty.

Call Philosophy at (800) 568-3151 or email customercare@philosophy.com.

Monday to Friday 9 a.m. to 3 p.m. Eastern time.

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