Philosophy is a skincare and beauty brand that focuses on innovative formulations for personal care and wellness.
Philosophy Responsiveness rating
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What you need to know about Philosophy
Philosophy’s customer service typically responds within 1 to 2 business days for email inquiries, and phone or live chat support is usually available during business hours for quicker assistance.
- Philosophy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Philosophy with our insider guide or through our executive contacts.
- Philosophy’s customer service policies are standard. Here are our frequently asked questions about Philosophy.
Philosophy customer service response times
Customer opinions on Philosophy’s customer service response times across various platforms vary:
| Phone support | Response times can vary, but calling during business hours generally results in quicker assistance. Call (800) 568-3151. |
| Live chat | Usually provides immediate or realtime responses during operating hours. |
| Social media | Social media responses typically take 24 to 48 hours on business days. |
| Philosophy typically responds within 1 to 2 business days. Email customercare@philosophy.com. |
How to resolve a problem with Philosophy
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Philosophy mailing address
350 5th Avenue
19th Floor
New York, NY 10118-0110
Philosophy loyalty program
Philosophy offers a loyalty program called the Philosophers Rewards Program. Members earn points with each purchase, which can be redeemed for exclusive discounts. Additional perks include free samples with every order and access to special sales.
Philosophy social media channels
Philosophy executive customer service contacts
Primary Contact
Olcay Selen Bas
Brand Marketing Manager
350 5th Avenue
19th Floor
New York, NY 10118-0110
selen_bas@cotyinc.com
Secondary Contact
Daniela Martinez
Senior Executive Director of Global Marketing
350 5th Avenue
19th Floor
New York, NY 10118-0110
daniela_martinez@cotyinc.com
Chief Executive
Sue Nabi
350 5th Avenue
19th Floor
New York, NY 10118-0110
sue_nabi@cotyinc.com
Philosophy customer service policies
Where can I find Philosophy's privacy policy?
Philosophy’s privacy policy is available on its website and outlines how personal information is collected, used, and protected.
What are Philosophy's terms?
Philosophy’s terms provide details on using its website and services, including purchase conditions, billing, and customer responsibilities.
Does Philosophy have a cookies policy?
Yes, Philosophy uses cookies to improve the website experience. Its cookies policy explains how cookies are used and how customers can manage them.
Philosophy self-service links
Where can I find shipping information for Philosophy?
Shipping information, including delivery times and rates, can be found on the shipping info page on Philosophy’s website.
- Visit the shipping info page on Philosophy’s website.
- Review the available shipping options, delivery times, and rates.
- Check for any current promotions or free shipping offers.
How can I return or exchange a Philosophy product?
You can find details on returns and exchanges, including eligibility and instructions, on the returns and exchanges page of Philosophy’s website.
- Go to the returns and exchanges page on the Philosophy website.
- Review the return eligibility requirements and time frame.
- Follow the instructions for initiating a return or exchange.
How can I check the status of my Philosophy order?
To check the status of your order, visit the order status page on Philosophy’s website and enter your order details.
- Navigate to the order status page on Philosophy’s website.
- Enter your order number or tracking information.
- View the current status and expected delivery date of your order.
How can I check my gift card balance at Philosophy?
You can check the balance of your gift card by visiting the check gift card balance page on Philosophy’s website and entering the card number.
- Go to the check gift card balance page on Philosophy’s website.
- Enter your gift card number and PIN.
- View your available balance and any recent transactions.
Who owns Philosophy?
Philosophy is owned by Coty.
How can I contact Philosophy customer service?
Call Philosophy at (800) 568-3151 or email customercare@philosophy.com.
When can I contact Philosophy customer service?
Monday to Friday 9 a.m. to 3 p.m. Eastern time.
How to get professional help with your Philosophy problem
If you need help with Philosophy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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