Philippine Airlines (PAL) is the flag carrier of the Philippines. Headquartered at the PNB Financial Center in Pasay City, the airline was founded in 1941 and is the first and oldest commercial airline in Asia operating under its original name.
Philippine Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Philippine Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Philippine Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Philippine Airlines mailing address
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
Philippine Airlines social media channels
Philippine Airlines executive customer service contacts
Primary Contact
Dianne Crisostomo
Customer Service Manager
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
dianne_crisostomo@pal.com.ph
Secondary Contact
Beda Badiola
Senior Vice President, Operations
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
Beda_Badiola@pal.com.ph
Jaime J Bautista
President and Chief Operating Officer
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
Jaime_Bautista@pal.com.ph
Chief Executive
Lucio C. Tan
PNB Financial Center Building
Macapagal Avenue
Pasay City, Philippines
lucio_tan@pal.com.ph
How can I talk to PAL customer service?
You can reach Philippine Airlines’ customer service through the following channels:
Phone (24/7):
– In Manila: (+632) 8855-8888
– United States and Canada: 1-800-I-FLY-PAL or (800) 435-9725.
Where does Philippine Airlines fly in the U.S.?
Philippine Airlines operates nonstop flights between the Philippines and several U.S. destinations, including Los Angeles, San Francisco, New York, Seattle, Honolulu, and Guam.
Is Philippine Airlines an international airline?
Yes, Philippine Airlines is an international airline. It offers business class, premium economy, and regular economy services for international flights.
What is the 24-hour hotline for Philippine Airlines?
In the United States and Canada, call 1-800-I-FLY-PAL or (800) 435-9725.
How do I send a message to Philippine Airlines?
Visit the PAL Help Page to provide compliments, share recommendations, request assistance, or file a complaint.
Can I add baggage after booking with PAL?
Yes, contact Philippine Airlines’ reservations hotline at (800) 435-9725 or visit its website for details on baggage allowances and fees.
Where is Philippine Airlines’ main office located?
The main office of Philippine Airlines is located in Manila, Philippines.
How many kilos of baggage are allowed by Philippine Airlines?
Baggage allowances vary based on the fare class, route, and membership status. For specific details, check the Philippine Airlines website or contact its customer service at (800) 435-9725.
How to get professional help with your Philippine Airlines problem
If you need help with Philippine Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
