Philippine Airlines

Philippine Airlines (PAL) is the flag carrier of the Philippines. Headquartered at the PNB Financial Center in Pasay City, the airline was founded in 1941 and is the first and oldest commercial airline in Asia operating under its original name.

Telephone
Main : +632 777 4800
Toll Free : (800) 435-9725
Email
Mailing address
PNB Financial Center Building, Macapagal Avenue
Pasay City, Philippines
Website
philippineairlines.com

What you need to know about Philippine Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Philippine Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Philippine Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Dianne Crisostomo
Customer Service Manager
Secondary
Beda Badiola
Senior Vice President, Operations
Chief Executive
Jaime J Bautista
President and Chief Operating Officer
Chief Executive
Lucio C. Tan
PNB Financial Center Building

Frequently asked questions about Philippine Airlines

You can reach Philippine Airlines’ customer service through the following channels: Phone (24/7): - In Manila: (+632) 8855-8888 - United States and Canada: 1-800-I-FLY-PAL or (800) 435-9725.
Philippine Airlines operates nonstop flights between the Philippines and several U.S. destinations, including Los Angeles, San Francisco, New York, Seattle, Honolulu, and Guam.
Yes, Philippine Airlines is an international airline. It offers business class, premium economy, and regular economy services for international flights.
In the United States and Canada, call 1-800-I-FLY-PAL or (800) 435-9725.
Visit the PAL Help Page to provide compliments, share recommendations, request assistance, or file a complaint.
Yes, contact Philippine Airlines’ reservations hotline at (800) 435-9725 or visit its website for details on baggage allowances and fees.
The main office of Philippine Airlines is located in Manila, Philippines.
Baggage allowances vary based on the fare class, route, and membership status. For specific details, check the Philippine Airlines website or contact its customer service at (800) 435-9725.

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