Pets Best offers insurance plans covering accidents, illnesses, and wellness care for pets.
Pets Best Responsiveness rating
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What you need to know about Pets Best
Pets Best customer service response times may vary depending on the volume of inquiries.
- Pets Best customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Pets Best with our insider guide or through its executive contacts.
- Pets Best customer service policies are standard. Here are our frequently asked questions about Pets Best.
Pets Best customer service response times
Pets Best customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Pets Best customer care phone response times vary depending on the volume of inquiries. The company’s support team is available Monday through Friday from 6 a.m. to 7 p.m. and Saturday from 6 a.m. to 2 p.m. (all times Mountain). Call customer service at (877) 738-7237. |
| Email support | Pets Best customer care email support typically responds within 1 to 2 business days. The company’s email team operates Monday through Friday, except certain holidays, from 6 a.m. to 7 p.m. Mountain time. Email Pets Best Pet Health Insurance at customercare@petsbest.com. |
| Live chat | Pets Best offers live chat support on its website, available Monday through Friday from 6 a.m. to 7 p.m. and Saturday from 6 a.m. to 2 p.m. Mountain time. The response time is typically quick during these hours, but may vary depending on demand. |
| Social media | Pets Best is active on several social media platforms, including Facebook, Instagram, and X. Response times on social media may vary, but the company typically responds during business hours, Monday through Friday from 6 a.m. to 7 p.m. and Saturday from 6 a.m. to 2 p.m. (all times Mountain). Here’s how to reach Pets Best Pet Health Insurance via social media. |
| Help center/FAQ | Pets Best offers a help center and FAQ section on its website, where answers to common questions about coverage, claims, and policies are available. The FAQ section is accessible 24/7, providing information at any time. |
How to resolve a problem with Pets Best
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Pets Best mailing address
965 Keller Road
Altamonte Springs, FL 32714
Pets Best executive customer service contacts
Primary Contact
Shannon Crowell
Customer Care Manager
965 Keller Road
Altamonte Springs, FL 32714
shannon.crowell@petsbest.com
Secondary Contact
Andrew Haws
Senior Vice President of Operations
965 Keller Road
Altamonte Springs, FL 32714
andrew.haws@petsbest.com
Chief Executive
Greg McDonald
965 Keller Road
Altamonte Springs, FL 32714
greg.mcdonald@petsbest.com
How can I contact Pets Best customer service?
Call (877) 738-7237 or email customercare@petsbest.com.
Does Pets Best have an online chat service?
Yes, Pets Best has an online chat service.
What is covered by my pet insurance plan?
Pets Best plans typically cover accidents, illnesses, and injuries.
How to get professional help with your Pets Best problem
If you need help with Pets Best, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
