Pets Best

Pets Best offers insurance plans covering accidents, illnesses, and wellness care for pets.

Telephone
Customer service : (877) 738-7237
Email
Mailing address
965 Keller Road
Altamonte Springs, FL 32714
Website
petsbest.com

What you need to know about Pets Best

Pets Best customer service response times may vary depending on the volume of inquiries.

How to resolve a problem with Pets Best

Try self-service first

Use our proven resolution methods, or Pets Best’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Pets Best respond?

Phone support
Pets Best customer care phone response times vary depending on the volume of inquiries. The company's support team is available Monday through Friday from 6 a.m. to 7 p.m. and Saturday from 6 a.m. to 2 p.m. (all times Mountain).

Call customer service at (877) 738-7237.
Email support
Pets Best customer care email support typically responds within 1 to 2 business days. The company's email team operates Monday through Friday, except certain holidays, from 6 a.m. to 7 p.m. Mountain time.

Email Pets Best Pet Health Insurance at customercare@petsbest.com.
Live chat
Pets Best offers live chat support on its website, available Monday through Friday from 6 a.m. to 7 p.m. and Saturday from 6 a.m. to 2 p.m. Mountain time. The response time is typically quick during these hours, but may vary depending on demand.
Social media
Pets Best is active on several social media platforms, including Facebook, Instagram, and X. Response times on social media may vary, but the company typically responds during business hours, Monday through Friday from 6 a.m. to 7 p.m. and Saturday from 6 a.m. to 2 p.m. (all times Mountain).

Here's how to reach Pets Best Pet Health Insurance via social media.
Help center/FAQ
Pets Best offers a help center and FAQ section on its website, where answers to common questions about coverage, claims, and policies are available. The FAQ section is accessible 24/7, providing information at any time.
Verified contacts

Pets Best customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Shannon Crowell
Customer Care Manager
Secondary
Andrew Haws
Senior Vice President of Operations

Additional contacts

Donna Cejalvo
SVP, Head of Strategic Partnerships and Business Development

Pets Best customer service policies

Pets Best's privacy policy outlines how the company collects, uses, stores, and protects personal information. It explains that the company collects data to process claims, and provide customer support.

Pets Best loyalty program

Pets Best Pet Health Insurance does not offer a loyalty program.

Frequently asked questions about Pets Best

Call (877) 738-7237 or email customercare@petsbest.com.
Yes, Pets Best has an online chat service.
Pets Best plans typically cover accidents, illnesses, and injuries.

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