Petland, Inc. is a retail company that operates pet stores selling animals such as dogs, cats, reptiles, and small mammals, along with pet supplies. The company also distributes pet-related merchandise and offers services related to animal care and adoption.
What you need to know about Petland
Petland’s customer service typically responds within 24 to 48 hours for non-urgent inquiries. However, during peak times or special circumstances, responses may take longer.
- Depending on the method of contact, the nature of the issue, and the volume of inquiries, response times for customer service at Petland can vary.
- Petland’s executive contacts and our insider guide can help you resolve an issue with the company.
- Standard policies govern Petland’s customer service. Below are some frequently asked questions about Petland.
Petland customer service response times
Petland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Petland’s customer service phone support typically responds to calls within a few minutes to an hour, with wait times varying depending on the time of day, call volume, and location. Some customers have reported wait times of up to 30 minutes or more during peak periods. Call customer service at (800) 221-5935. |
Email support | Petland’s customer service email support typically aims to respond within 24 to 48 hours. However, response times may vary based on the volume of inquiries and the complexity of the issues raised. Email Petland at customerservice@petlandinc.com. |
Live chat | Petland’s customer service live chat support generally aims to provide quick responses, often within a few minutes. However, response times can vary depending on elements such as the time of day and current chat volume. During peak hours, users might experience longer wait times. Live chat can be a convenient option for immediate assistance, but if there are many users seeking support at the same time, you may have to wait a bit longer. |
Social media | Petland’s social media customer service generally responds within a few hours, particularly during business hours. However, response times can vary depending on peak inquiry periods, the specific platform used. Here’s how to reach Petland via social media. |
Help center/FAQ | Petland’s help center and FAQ section provide self-service support and typically offer immediate access to answers for common questions. For inquiries requiring direct customer support, response times may vary, but Petland usually responds within 24 to 48 hours during business days. |
How to resolve a problem with Petland
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Petland mailing address
250 Riverside Street
Chillicothe, OH 45601
Petland executive customer service contacts
Primary Contact
Christina Wood
General Manager
250 Riverside Street
Chillicothe, OH 45601
christina.wood@petland.com
Secondary Contact
Brian Winslow
VP of Operations and Animal Welfare
250 Riverside Street
Chillicothe, OH 45601
brian.winslow@petland.com
Chief Executive
Joe Watson
250 Riverside Street
Chillicothe, OH 45601
joe.watson@petland.com
How can I contact Petland customer service?
Call (800) 221-5935 or email customerservice@petlandinc.com.
Does Petland have an online chat service?
Yes, Petland can be contacted via an online chat service.
Can I purchase Petland products online?
Yes, Petland offers an online store where you can shop for pet supplies and accessories.
How to get professional help with your Petland problem
If you need help with Petland, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.