Petland

Petland, Inc. is a retail company that operates pet stores selling animals such as dogs, cats, reptiles, and small mammals, along with pet supplies. The company also distributes pet-related merchandise and offers services related to animal care and adoption.

Telephone
Toll free : (800) 221-5935
Main : (740) 775-2464
Email
Mailing address
250 Riverside Street
Chillicothe, OH 45601
Website
petland.com

What you need to know about Petland

Petland's customer service typically responds within 24 to 48 hours for non-urgent inquiries. However, during peak times or special circumstances, responses may take longer.

How to resolve a problem with Petland

Try self-service first

Use our proven resolution methods, or Petland’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Petland respond?

Phone support
Petland's customer service phone support typically responds to calls within a few minutes to an hour, with wait times varying depending on the time of day, call volume, and location. Some customers have reported wait times of up to 30 minutes or more during peak periods. Call customer service at (800) 221-5935.
Email support
Petland's customer service email support typically aims to respond within 24 to 48 hours. However, response times may vary based on the volume of inquiries and the complexity of the issues raised. Email Petland at customerservice@petlandinc.com.
Live chat
Petland's customer service live chat support generally aims to provide quick responses, often within a few minutes. However, response times can vary depending on elements such as the time of day and current chat volume. During peak hours, users might experience longer wait times. Live chat can be a convenient option for immediate assistance, but if there are many users seeking support at the same time, you may have to wait a bit longer.
Social media
Petland's social media customer service generally responds within a few hours, particularly during business hours. However, response times can vary depending on peak inquiry periods, the specific platform used. Here's how to reach Petland via social media.
Help center/FAQ
Petland's help center and FAQ section provide self-service support and typically offer immediate access to answers for common questions. For inquiries requiring direct customer support, response times may vary, but Petland usually responds within 24 to 48 hours during business days.
Verified contacts

Petland customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Christina Wood
General Manager
Secondary
Brian Winslow
VP of Operations and Animal Welfare
Chief Executive
Joe Watson
Chief Executive

Petland customer service policies

Petland's puppy health and wellness policy ensures that all puppies are checked by multiple veterinarians before being offered for sale.

Petland loyalty program

Petland does have a rewards program in addition to the Petland Credit Card. While it doesn’t have a traditional loyalty program (i.e., points based on purchases), the Petland Credit Card allows customers to earn rewards and access special financing offers for purchases made at Petland.

Frequently asked questions about Petland

Call (800) 221-5935 or email customerservice@petlandinc.com.
Yes, Petland can be contacted via an online chat service.
Yes, Petland offers an online store where you can shop for pet supplies and accessories.

Outdated info? Report it here