Petland Customer Service Contacts

Petland, Inc. is a retail company that operates pet stores selling animals such as dogs, cats, reptiles, and small mammals, along with pet supplies. The company also distributes pet-related merchandise and offers services related to animal care and adoption.

How to reach a person at Petland

Toll free: (800) 221-5935

Petland Responsiveness rating

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3/5

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What you need to know about Petland

Petland’s customer service typically responds within 24 to 48 hours for non-urgent inquiries. However, during peak times or special circumstances, responses may take longer.

Petland customer service response times

Petland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportPetland’s customer service phone support typically responds to calls within a few minutes to an hour, with wait times varying depending on the time of day, call volume, and location. Some customers have reported wait times of up to 30 minutes or more during peak periods. Call customer service at (800) 221-5935.
Email supportPetland’s customer service email support typically aims to respond within 24 to 48 hours. However, response times may vary based on the volume of inquiries and the complexity of the issues raised. Email Petland at customerservice@petlandinc.com.
Live chatPetland’s customer service live chat support generally aims to provide quick responses, often within a few minutes. However, response times can vary depending on elements such as the time of day and current chat volume. During peak hours, users might experience longer wait times. Live chat can be a convenient option for immediate assistance, but if there are many users seeking support at the same time, you may have to wait a bit longer.
Social mediaPetland’s social media customer service generally responds within a few hours, particularly during business hours. However, response times can vary depending on peak inquiry periods, the specific platform used. Here’s how to reach Petland via social media.
Help center/FAQPetland’s help center and FAQ section provide self-service support and typically offer immediate access to answers for common questions. For inquiries requiring direct customer support, response times may vary, but Petland usually responds within 24 to 48 hours during business days.

How to resolve a problem with Petland

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Petland mailing address

250 Riverside Street
Chillicothe, OH 45601

Petland loyalty program

Petland does have a rewards program in addition to the Petland Credit Card. While it doesn’t have a traditional loyalty program (i.e., points based on purchases), the Petland Credit Card allows customers to earn rewards and access special financing offers for purchases made at Petland.

Petland social media channels

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Petland executive customer service contacts

Primary Contact
Christina Wood
General Manager
250 Riverside Street
Chillicothe, OH 45601
christina.wood@petland.com

LinkedIn

Secondary Contact
Brian Winslow
VP of Operations and Animal Welfare
250 Riverside Street
Chillicothe, OH 45601
brian.winslow@petland.com

LinkedIn

Chief Executive
Joe Watson
250 Riverside Street
Chillicothe, OH 45601
joe.watson@petland.com

LinkedIn

Petland customer service policies

What is Petland's puppy health and wellness policy?

Petland’s puppy health and wellness policy ensures that all puppies are checked by multiple veterinarians before being offered for sale.

What is Petland's privacy policy?

Petland’s privacy policy outlines how the company collects, uses, and protects customer information. It explains the types of data collected, such as personal details and purchase history.

What is Petland's refund policy?

Petland’s refund policy allows customers to return most pet supplies and accessories within a specified period, usually with proof of purchase.

How can I find pet care resources on Petland’s website?

Petland’s “Pet Care” section on  the website offers various pet care resources, including articles, videos, and product recommendations to help you care for your pets.

Are there any online resources for new pet owners on Petland's website?

Yes, Petland offers various resources for new pet owners, including training guides, health tips, and product recommendations, all available in the “New Pet Owner” section of the website.

How does Petland reach out to the community?

Petland reaches out to the community through several initiatives, including its Adopt-A-Pet program, which partners with local shelters to help homeless pets find forever homes.

Frequently asked questions about Petland

How can I contact Petland customer service?

Does Petland have an online chat service?

Yes, Petland can be contacted via an online chat service.

Can I purchase Petland products online?

Yes, Petland offers an online store where you can shop for pet supplies and accessories.

How to get professional help with your Petland problem

If you need help with Petland, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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