Peter Thomas Roth Customer Service Contacts

Peter Thomas Roth offers products such as cleansers, serums, masks, and moisturizers.

How to reach a person at Peter Thomas Roth

Peter Thomas Roth Responsiveness rating

rating
3/5

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What you need to know about Peter Thomas Roth

Peter Thomas Roth’s customer service response times can vary depending on the volume of inquiries and the complexity of the issue. Typically, the company provides timely assistance, though wait times may differ based on demand.

Peter Thomas Roth customer service response times

Response times from Peter Thomas Roth’s customer service may fluctuate based on the number of requests the company receives and the nature of the inquiry. Peter Thomas Roth addresses customer concerns quickly, but delays can occur during busy periods. However, here’s a general idea of what to expect:

Phone supportPeter Thomas Roth’s customer service phone support typically responds during regular business hours, but exact response times can vary depending on call volume. Call Peter Thomas Roth at (800) 787-7546.
Email supportPeter Thomas Roth’s customer service email support typically responds within 1 to 3 business days. Response times can vary depending on the volume of inquiries, but the company addresses customer questions or concerns promptly. Email Peter Thomas Roth at support@peterthomasroth.com.
Live chatPeter Thomas Roth offers a Live Skin Chat support on the website, which is designed to assist with skin care advice and product recommendations. For general customer service inquiries, it’s recommended to reach out via email or phone.
Social mediaPeter Thomas Roth provides customer service through social media platforms such as Instagram, Facebook, and X. Response times can vary, but the company generally replies within 1 to 3 business days. Here’s how to reach Peter Thomas Roth via social media.
Help center/FAQPeter Thomas Roth’s help center and FAQ support is available 24/7 on the website, offering self-service solutions for common inquiries. While there are no direct response times for browsing the FAQ section, it’s designed to provide immediate assistance for frequent questions.

How to resolve a problem with Peter Thomas Roth

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Peter Thomas Roth mailing address

400 Park Avenue
Floor 14
New York, NY 10022

Peter Thomas Roth loyalty program

Peter Thomas Roth offers a loyalty program called PTR Rewards. Customers can earn points for purchases, reviews, and other actions, which can be redeemed for discounts on future orders.

Peter Thomas Roth social media channels

X


Peter Thomas Roth executive customer service contacts

Primary Contact
Irene Wong
Associate Director, Sales Operations
400 Park Avenue
Floor 14
New York, NY 10022
iwong@peterthomasroth.com

LinkedIn

Secondary Contact
Noreen Donovan Roth
Managing Director
400 Park Avenue
Floor 14
New York, NY 10022
nroth@peterthomasroth.com

LinkedIn

Chief Executive
Peter Thomas Roth
400 Park Avenue
Floor 14
New York, NY 10022

LinkedIn

Peter Thomas Roth customer service policies

What is Peter Thomas Roth’s privacy policy?

Peter Thomas Roth’s privacy policy outlines how the company collects, uses, and protects your personal information. The company gathers data to process orders, improve user experience, and communicate with customers. Payment details are encrypted, and the company does not sell or share personal information without consent.

What is Peter Thomas Roth’s return policy?

Peter Thomas Roth’s return policy allows customers to return unused and unopened products within a specified time. Customers must provide proof of purchase when initiating a return or exchange. The company does not accept returns on used products. Returns are credited to the original payment method.

What is Peter Thomas Roth's rights and responsibilities policy?

Peter Thomas Roth’s rights and responsibilities policy outlines that customers have the right to request products and services under the company’s terms. Customers must follow guidelines for purchasing, returns, and refunds. The company is responsible for delivering products in the expected condition.

How do I create an account?

Visit the Peter Thomas Roth website and click on the “Sign Up” or “Create Account” option.

How can I track my order from Peter Thomas Roth?

Log in to your account on the Peter Thomas Roth website or use the tracking number provided in your order confirmation email to track your order.

Frequently asked questions about Peter Thomas Roth

How can I contact Peter Thomas Roth customer service?

To contact Peter Thomas Roth, call (800) 787-7546 or email support@peterthomasroth.com.

Where can I buy Peter Thomas Roth products?

Peter Thomas Roth products can be purchased on the website, as well as through various authorized retailers, including department stores and online platforms.

The product I want is out of stock. How will I know when it’s back?

Sign up for the waitlist on the product page by clicking “Email Me When Available” to receive an alert when it’s restocked.

How to get professional help with your Peter Thomas Roth problem

If you need help with Peter Thomas Roth, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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