Peter Pan Bus Lines is a regional transportation company that operates intercity bus services in the northeastern United States.
Peter Pan Bus Lines Responsiveness rating
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What you need to know about Peter Pan Bus Lines
The company responds to most customer complaints in a satisfactory manner.
- Peter Pan Bus Lines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Peter Pan Bus Lines with our insider guide or through its executive contacts.
- Peter Pan Bus Lines’ customer service policies are standard. Here are our frequently asked questions about Peter Pan Bus Lines.
Peter Pan Bus Lines customer service response times
Peter Pan Bus Lines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 343-9999 | Representatives are available during the following hours (all times Eastern): Monday: 9 a.m. to 4 p.m. Tuesday: 9 a.m. to 3 p.m. Wednesday: 9 a.m. to 4 p.m. Thursday: 9 a.m. to 4 p.m. Friday: 9 a.m. to 5 p.m. Saturday: 9 a.m. to 4 p.m. Sunday: 9 a.m. to 4 p.m. |
| Email support | Peter Pan Bus Lines does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Peter Pan Bus Lines does not offer a live chat feature on its website. |
| Social media | Peter Pan Bus Lines is active on social media platforms such as Facebook, X and Instagram. |
| Help center/FAQ | Peter Pan Bus Lines’ help center/FAQ provides quick answers to common questions regarding ticket booking, schedules, refunds, cancellations, baggage policies, travel requirements and general travel information. |
How to resolve a problem with Peter Pan Bus Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Peter Pan Bus Lines mailing address
1776 Main Street
Springfield, MA 01103
Peter Pan Bus Lines executive customer service contacts
Primary Contact
Michael Russel
Operations Manager
1776 Main Street
Springfield, MA 01103
michael@peterpanbus.com
Secondary Contact
Frank Dougherty
Vice President, Operations
1776 Main Street
Springfield, MA 01103
frank@peterpanbus.com
Chief Executive
Peter A. Picknelly
1776 Main Street
Springfield, MA 01103
peter@peterpanbus.com
How can I contact Peter Pan Bus Lines customer service?
Call (800) 343-9999.
What forms of payment are accepted?
Payments can be made by credit/debit card, cash (at terminals), and online via the website or app.
What accommodations are available for passengers with disabilities?
Peter Pan Bus Lines states that it complies with the Americans with Disabilities Act (ADA) and provides wheelchair-accessible buses and assistance as needed.
How to get professional help with your Peter Pan Bus Lines problem
If you need help with Peter Pan Bus Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
