Peter Pan Bus Lines

Peter Pan Bus Lines is a regional transportation company that operates intercity bus services in the northeastern United States.

Telephone
Customer service : (800) 343-9999
Mailing address
1776 Main Street
Springfield, MA 01103
Website
peterpanbus.com

What you need to know about Peter Pan Bus Lines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Peter Pan Bus Lines

Try self-service first

Use our proven resolution methods, or Peter Pan Bus Lines’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Peter Pan Bus Lines respond?

Phone support
Representatives are available during the following hours (all times Eastern):

Monday: 9 a.m. to 4 p.m.
Tuesday: 9 a.m. to 3 p.m.
Wednesday: 9 a.m. to 4 p.m.
Thursday: 9 a.m. to 4 p.m.
Friday: 9 a.m. to 5 p.m.
Saturday: 9 a.m. to 4 p.m.
Sunday: 9 a.m. to 4 p.m.
Email support
Peter Pan Bus Lines does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Peter Pan Bus Lines does not offer a live chat feature on its website.
Social media
Peter Pan Bus Lines is active on social media platforms such as Facebook, X and Instagram.
Help center/FAQ
Peter Pan Bus Lines’ help center/FAQ provides quick answers to common questions regarding ticket booking, schedules, refunds, cancellations, baggage policies, travel requirements and general travel information.
Verified contacts

Peter Pan Bus Lines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Danielle Veronesi
Senior Director of Marketing
Secondary
Frank Dougherty
Vice President, Operations
Chief Executive
Peter A. Picknelly
Chief Executive Officer

Peter Pan Bus Lines customer service policies

Peter Pan Bus Lines' privacy policy describes the information the company collects from those who interact with its website, as well as how that information is used and protected.

Peter Pan Bus Lines loyalty program

Peter Pan Bus Lines does not have a loyalty program.

Frequently asked questions about Peter Pan Bus Lines

Payments can be made by credit/debit card, cash (at terminals), and online via the website or app.
Peter Pan Bus Lines states that it complies with the Americans with Disabilities Act (ADA) and provides wheelchair-accessible buses and assistance as needed.

Outdated info? Report it here