Pet CBD Club Customer Service Contacts

Pet CBD Club offers CBD products designed for pets to support their health and well-being.

How to reach a person at Pet CBD Club

Pet CBD Club Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Pet CBD Club

What you need to know about Pet CBD Club

Pet CBD Club has received positive feedback for its customer service and product quality. Customers have praised the company for its high-quality CBD products and exceptional customer service. Many have highlighted the helpfulness of the team, especially in guiding pet owners through the selection process to find the most suitable products. Overall, Pet CBD Club is recognized for its commitment to both quality and customer satisfaction, with many reporting noticeable improvements in their pets’ well-being, such as reduced anxiety.

Pet CBD Club customer service response times

Pet CBD Club’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportWhile specific response times are not publicly disclosed, contacting Pet CBD Club is recommended for timely assistance. Call (701) 353-5592 Monday to Friday, 9 a.m. to 6 p.m. Eastern time.
Email support Pet CBD Club offers customer support via email at support@petcbdclub.com. Business hours are Monday to Friday, 9 a.m. to 6 p.m. Eastern time. While specific response times are not publicly disclosed, contacting the company during these hours is recommended for timely assistance.
Online contact form Pet CBD Club offers customer support through an online contact form on the website. While specific response times are not publicly disclosed, it’s advisable to reach out during business hours, Monday to Friday, 9 a.m. to 6 p.m. Eastern time, for timely assistance. For more information, you can visit the contact page.
Live chat supportPet CBD Club does not offer live chat support.
Social mediaPet CBD Club does not publicly disclose specific response times for customer inquiries via social media channels.

How to resolve a problem with Pet CBD Club

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Pet CBD Club mailing address

114 4th Ave SE
Mayville, ND 58257

Pet CBD Club loyalty program

Pet CBD Club does not offer a loyalty program.

Pet CBD Club social media channels

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Pet CBD Club executive customer service contacts

Chief Executive
Daniel Brown
114 4th Ave SE
Mayville, ND 58257

LinkedIn

Pet CBD Club customer service policies

What is Pet CBD Club's privacy policy?

Pet CBD Club’s privacy policy details how personal information is collected, used, and protected. It explains the types of data gathered, such as order and browsing information, and how this data is used to process orders, enhance services, and communicate with customers. The policy also describes how data may be shared with third parties for services and legal obligations. Users have rights to access, correct, or delete their data.

What is Pet CBD Club's shipping policy?

Pet CBD Club offers flat-rate shipping of $4.95 for U.S. orders and $12.95 for international orders. Orders typically take 1-5 business days to process, with U.S. delivery estimated at 6-9 business days and international orders at 10-15 business days. Delays may occur during peak seasons or due to customs. Tracking information is provided via email once an order ships. If a package isn’t received within 20 days for U.S. orders or 30 days for international, Pet CBD Club will assist with a refund or replacement.

What is Pet CBD Club billing terms and conditions?

Pet CBD Club’s billing terms and conditions outline the process for ordering, payment, and delivery. To place an order, users must be over 18 and provide accurate details. Payment is processed through credit or debit cards (Visa, MasterCard, American Express, etc.). Shipping is subject to availability, and the company reserves the right to amend or refuse orders. Prices may fluctuate, and customers are notified of any discrepancies. By completing the order, customers accept the terms and are bound by the policies outlined.

How can I track my Pet CBD Club order?

Here are the steps to track your order with Pet CBD Club:

For more details, visit the track your order page.

How do I find the correct CBD for my cat?

To find the right CBD for your cat:

  • Choose CBD products specifically formulated for cats.
  • Consider the product’s potency based on your cat’s weight.
  • Start with a lower dose and gradually increase, monitoring your cat’s response.
  • Look for full-spectrum or isolate products based on your cat’s needs.
  • Consult your veterinarian before introducing CBD into your cat’s routine.

How do I find the correct CBD for my dog?

To find the right CBD for your dog:

  • Choose CBD products designed for dogs.
  • Select a product based on your dog’s size and weight.
  • Start with a lower dose and gradually increase, monitoring your dog’s reaction.
  • Look for full-spectrum or isolate CBD, depending on your dog’s needs.
  • Consult your veterinarian before starting a CBD regimen.
Frequently asked questions about Pet CBD Club

How can I contact Pet CBD Club customer service?

Call Pet CBD Club at (701) 353-5592 or email support@petcbdclub.com.

Does Pet CBD Club have an online contact form?

Yes, you can find Pet CBD Club online contact form here.

When can I contact Pet CBD Club customer service?

Contact Pet CBD Club customer service Monday to Friday 9 a.m. to 6 p.m. Eastern time.

How to get professional help with your Pet CBD Club problem

If you need help with Pet CBD Club, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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