Perpay

Perpay is a U.S.-based buy now, pay later platform that lets consumers purchase goods and repay the cost through fixed payments deducted from their paycheck.

Mailing address
2400 Market Street, Suite 300
Philadelphia, PA 19103
Website
perpay.com

What you need to know about Perpay

Perpay handles customer service by email and chat, and its help center lists hours of operation of Monday through Friday, 9 a.m. to 9 p.m. Eastern, and Saturday, 10 a.m. to 3 p.m. Eastern. Our executive contacts go up to Founder and CEO Chris DiMarco. Elliott Advocacy rates Perpay's customer service responsiveness 3 out of 5.

How to resolve a problem with Perpay

Try self-service first

Use our proven resolution methods, or Perpay’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Perpay respond?

Phone support
Perpay's hours of operation are Monday through Friday, 9 a.m. to 9 p.m. Eastern, and Saturday, 10 a.m. to 3 p.m. Eastern.
Email support
Email hello@perpay.com. Perpay does not publish an email response time.
Live chat support
Perpay offers chat support. Its help center also points customers to the "Contact Support" option in their Perpay account.
Social media
Perpay is on Facebook, Instagram, LinkedIn, X, TikTok and YouTube.
Help center/FAQ
Access Perpay's help center here.
Verified contacts

Perpay customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Nicholas Petrides
Chief Experience Officer
Secondary
Michael Kassak
Director of Operations
Chief Executive
Christian DiMarco
Founder and CEO

Perpay customer service policies

Perpay collects personal and financial information you provide (like name, address, Social Security number, bank and payroll details), information from third-party sources (such as credit bureaus), and data about how you use its services, including device and browsing info. This information is used to verify identity, deliver services, process payments, personalize your experience, communicate with you, and meet legal requirements. Data may be shared with service providers, credit reporting agencies, legal authorities when required, and other partners needed to run the service, but it is not sold for marketing. Security measures are in place, though no system is completely secure. You can opt out of some marketing communications and request access, correction, or deletion of your information, subject to legal and operational limitations. The policy may be updated at any time, and continued use implies. acceptance of changes

Perpay loyalty program

Perpay itself doesn’t run a traditional loyalty program such as points-for-every-purchase in the usual sense, it does offer rewards and incentive programs:

Referral program: You can earn credits toward future Marketplace purchases by referring friends who sign up and make qualifying payments.

Perpay Credit Card rewards: If you have the Perpay Mastercard, you earn rewards (in the form of Perpay Marketplace credits) on payments made toward your card balance.

Frequently asked questions about Perpay

Email Perpay customer service at hello@perpay.com or use the "Contact Support" option in your Perpay account.
No, Perpay does not have an online contact form.

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