Perpay Customer Service Contacts

Perpay collects personal and financial information you provide (like name, address, Social Security number, bank and payroll details), information from third-party sources (such as credit bureaus), and data about how you use its services, including device and browsing info. This information is used to verify identity, deliver services, process payments, personalize your experience, communicate with you, and meet legal requirements. Data may be shared with service providers, credit reporting agencies, legal authorities when required, and other partners needed to run the service, but it is not sold for marketing. Security measures are in place, though no system is completely secure. You can opt out of some marketing communications and request access, correction, or deletion of your information, subject to legal and operational limitations. The policy may be updated at any time, and continued use implies. acceptance of changes

Perpay’s terms and conditions mean that purchases are paid for through automatic payroll deductions rather than traditional monthly billing, and items may cost more overall due to built-in markups or fees. Missed or delayed paychecks can affect payments, refunds are limited or conditional, and returning items does not always cancel the remaining balance immediately. Disputes must follow specific procedures, accounts can be suspended for nonpayment, and legal rights may be limited by arbitration clauses and restrictions on class actions.

Call Perpay customer service at (866) 953-0189 or email hello@perpay.com.

Call Perpay customer service at (866) 953-0189 or email hello@perpay.com.

Visit app.perpay.com/sign_up/ to create a Perpay account. No hard credit check is required. Once registered, you will receive an estimated spending limit and can start shopping the Marketplace.

Browse products at perpay.com/marketplace, add items to your cart, and submit your order for approval. Once approved, set up a payroll direct deposit to begin payments. Most orders ship after your first payment is received on your scheduled payday.

You will receive an email with tracking information within 3 to 5 business days of your first successful payment. Log in to your Perpay account to view order status, or contact Perpay at hello@perpay.com or (866) 953-0189 for help.

Submit a return request within 30 days of delivery at help.perpay.com/en/articles/108745-returning-an-item. If your item arrived damaged or defective, submit a damage claim within 48 hours of delivery and do not discard the original packaging. Keep payments active until the return is fully resolved.

Submit a return form within 30 days of purchase at help.perpay.com/en/articles/5988845-damaged-or-defective-items. Include photos of the item and packaging. After 30 days, items may be covered under the manufacturer’s one-year warranty — contact Perpay for a copy of your order confirmation to use as proof of purchase.

Enroll in Perpay+ at perpay.com/perpay-plus to have your on-time payments reported to credit bureaus. Members see an average credit score increase of more than 30 points within the first three months.

Apply for the Perpay Mastercard, issued by Celtic Bank, at perpay.com/credit-card. The card offers a starting credit limit of $300 and rewards in the form of Perpay Marketplace credits on card payments.

Call Perpay at (866) 953-0189 or email hello@perpay.com.

Call Perpay at (866) 953-0189 or email hello@perpay.com.