Perpay is a U.S.-based buy now, pay later platform that lets consumers purchase goods and repay the cost through fixed payments deducted from their paycheck.
Perpay Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Perpay
What you need to know about Perpay
Perpay generally responds to customer service in a satisfactory manner.
- Perpay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Perpay with our insider guide or through our executive contacts.
- Perpay’s customer service policies are standard. Here are our frequently asked questions about Perpay.
Perpay customer service response times
| Phone support (866) 953-0189 | Perpay’s website does not list specific operating hours. |
| Email support hello@perpay.com | Perpay’s website does not list specific operating hours. |
| Live chat support | Perpay does not offer live chat support. |
| Social media | Perpay is available on social media platforms such as Facebook and LinkedIn. Access Perpay’s social media here. |
| Help center/FAQ | Access Perpay’s FAQs here. |
How to resolve a problem with Perpay
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Perpay mailing address
2400 Market Street
Suite 300
Philadelphia, PA 19103
Perpay loyalty program
Perpay itself doesn’t run a traditional loyalty program such as points-for-every-purchase in the usual sense, it does offer rewards and incentive programs:
Referral program: You can earn credits toward future Marketplace purchases by referring friends who sign up and make qualifying payments.
Perpay Credit Card rewards: If you have the Perpay Mastercard, you earn rewards (in the form of Perpay Marketplace credits) on payments made toward your card balance.
Perpay social media channels
Perpay executive customer service contacts
Primary Contact
Nicholas Petrides
Chief Experience Officer
2400 Market Street
Suite 300
Philadelphia, PA 19103
nick@perpay.com
Secondary Contact
Michael Kassak
Director of Operations
2400 Market Street
Suite 300
Philadelphia, PA 19103
michael.kassak@perpay.com
Chief Executive
Christian DiMarco
2400 Market Street
Suite 300
Philadelphia, PA 19103
chris@perpay.com
How can I contact Perpay customer service?
Call Perpay customer service at (866) 953-0189 or email hello@perpay.com.
Does Perpay have an online contact form?
No, Perpay does not have an online contact form.
How to get professional help with your Perpay problem
If you need help with Perpay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.