Pehr Customer Service

Pehr is a Canadian brand that designs and sells baby and children’s clothing, nursery décor, and storage products.

How to reach a person at Pehr

Main: (416) 792-7070

Toll free: (855) 815-7347

Fax: (416) 981-3442

customercare@pehrdesigns.com

pehr.com

Pehr Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Pehr

What you need to know about Pehr

Customer service experiences with Pehr can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Pehr’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Pehr with our insider guide or through our executive contacts.
Pehr’s customer service policies are standard. Here are our frequently asked questions about Pehr.

Pehr customer service response times

Pehr’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Typically offers the fastest response during business hours. Expect a response within a few minutes, though wait times may be longer during peak periods. Behr customer service is available Monday through Friday from 9:30 a.m. to 4 p.m. Eastern time. Call Behr customer service at (416) 792-7070 or (855) 815-7347.
Email support	Responses usually arrive within 24 to 48 hours. This method is ideal for non-urgent issues or inquiries requiring documentation. Email Behr customer service at customercare@pehrdesigns.com.
Online contact form	Responses via the online contact form are similar to email support, expect a reply within 1 to 2 business days. Be sure to include all necessary details to help speed up the resolution.
Live chat support	This is often one of the quickest ways to get help, with real-time assistance during operating hours.
Social media	Response times can range from a few hours to a couple of days, depending on the platform and inquiry volume. Best used for general questions or status updates. Here’s how to reach Pehr via social media.

How to resolve a problem with Pehr

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Pehr mailing address

320 Davenport Road
Suite 300
Toronto, Ontario M5R 1K6 Canada

Pehr loyalty program

Pehr offers a loyalty program called Pehr Perks. Members earn points for various activities, such as making purchases (2 points per $1 spent), signing up (250 points), following Pehr on social media, and referring friends.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Pehr.

Pehr executive customer service contacts

Primary Contact
Marty Kim
Sr. Product Development Manager
320 Davenport Road
Suite 300
Toronto, Ontario M5R 1K6 Canada
marty@pehrdesigns.com

Secondary Contact
Apoorva Varma
Design Manager
320 Davenport Road
Suite 300
Toronto, Ontario M5R 1K6 Canada
apoorva@pehrdesigns.com

Chief Executive
Becca Perren
320 Davenport Road
Suite 300
Toronto, Ontario M5R 1K6 Canada
becca@pehrdesigns.com

Pehr customer service policies

What is Pehr's privacy policy?

Pehr collects personal information such as your name, contact details, and payment information to process transactions, provide customer service, and enhance website functionality. The company may share this information with third-party service providers for order fulfillment and analytics. Users have rights to access, correct, or delete their data, and can manage cookie preferences.

What are Pehr's terms and conditions?

Pehr’s terms of service outline the conditions for using their website and purchasing products. Users must be at least the age of majority in their jurisdiction. The terms cover topics such as account accuracy, prohibited activities, intellectual property rights, and limitations of liability. Pehr reserves the right to modify or discontinue services without notice and to refuse service at its discretion.

Pehr self-service links

How can I return or exchange an item?

You can return or exchange items within 30 days of purchase through Pehr’s returns & exchanges portal. Items must be unused and in original packaging.

How can I track my shipment?

Track your shipment by using the tracking link provided in your shipping confirmation email.

Frequently asked questions about Pehr

How can I contact Pehr customer service?

Call Pehr customer service at (416) 792-7070 or (855) 815-7347. Email Pehr customer service at customercare@pehrdesigns.com.

When can I contact Pehr customer service?

Pehr customer service is available Monday through Friday from 9:30 a.m. to 4 p.m. Eastern time.

Does Pehr have an online contact form?

Yes, you can find Pehr’s online contact form here.

How to get professional help with your Pehr problem

If you need help with Pehr, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.