Patagonia makes outdoor clothing and gear. Its products are designed for activities like hiking, climbing, and surfing.
Patagonia Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Patagonia
We have not received any recent complaints about Patagonia.
How to resolve a problem with Patagonia
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Patagonia service center address (returns & repairs)
8550 White Fir Street
Reno, NV 89523
Patagonia executive customer service contacts
Primary Contact
Kathleen Howell
Customer Service Operations Manager
259 W Santa Clara Street
Ventura, CA 93001
kathleen.howell@patagonia.com
Secondary Contact
Amy Velligan
Head of Customer Service
259 W Santa Clara Street
Ventura, CA 93001
amy.velligan@patagonia.com
Chief Executive
Ryan Gellert
259 W Santa Clara Street
Ventura, CA 93001
ryan.gellert@patagonia.com
Does Patagonia have live chat?
Yes, Patagonia offers live chat support through its website.
How do I get in touch with Patagonia?
Contact Patagonia at (800) 638-6464 or for international calls at (775) 747-1992.
You can email Patagonia at customer.service@patagonia.com.
Email CX.Escalations@patagonia.com to escalate your case to an executive at Patagonia.
Who is the CEO of Patagonia?
The CEO of Patagonia is Ryan Gellert.
Does Patagonia operate internationally?
Yes, Patagonia operates internationally with stores and distributors in various countries around the world.
Where is Patagonia headquarters?
Patagonia’s headquarters is located in Ventura, California, USA.
Who owns most of Patagonia?
Patagonia was founded by Yvon Chouinard in 1973. In September 2022, the Chouinard family gave away the company: ownership was transferred to two entities, the Patagonia Purpose Trust (which holds the voting stock and is overseen by the Chouinard family and their advisors) and the Holdfast Collective, a nonprofit that owns 98% of the company (all of the nonvoting stock) and uses its profits to fight the environmental crisis.
How to get professional help with your Patagonia problem
If you need help with Patagonia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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