Parts Geek is an online retailer specializing in aftermarket auto parts and accessories for a wide range of vehicle makes and models.
Parts Geek Responsiveness rating
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What you need to know about Parts Geek
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Parts Geek
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Parts Geek mailing address
1000 W. 9th St.
Suite 150
Wilmington, DE 19806
Parts Geek executive customer service contacts
Primary Contact
Rich Conti
Customer Service Managter
1000 W. 9th St.
Suite 150
Wilmington, DE 19806
rich.conti@partsgeek.com
Secondary Contact
Account Management Specialist
EVP and Chief of Staff
1000 W. 9th St.
Suite 150
Wilmington, DE 19806
jacqueline.trippe@partsgeek.com
Chief Executive
Jon Sinclair
1000 W. 9th St.
Suite 150
Wilmington, DE 19806
jon.sinclair@partsgeek.com
How can I contact Parts Geek customer service?
Call (800) 541-9352 or email support@partsgeek.com.
Does Parts Geek have an online contact form?
Yes, you can find the online contact form here.
When can I contact Parts Geek customer service?
Monday to Friday 9 a.m. to 5 p.m. Eastern time.
What is Parts Geek's return policy?
Parts Geek offers a 30-day return policy on most items. The products must be in its original, unused condition and packaging. Some exclusions apply, so check the return policy page for specific details.
How do I initiate a return or exchange?
To return or exchange an item, log into your account on the website, locate your order, and follow the instructions for initiating a return. You can also contact customer service at (800) 541-9352 or email support@partsgeek.com for assistance with the process.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact Parts Geek customer service at (800) 541-9352 or email support@partsgeek.com.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on the website.
What payment methods does Parts Geek accept?
Parts Geek accepts major credit cards, including Visa, MasterCard, American Express, and Discover. They also offer payment through PayPal.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, so changes or cancellations may not always be possible. Contact customer service at (800) 541-9352 or email support@partsgeek.com as soon as possible if you need to make changes to your order.
How do I find out if an item is in stock?
You can check the availability of items directly on the Parts Geek website. If you have specific questions, customer service can also provide information on stock levels. Call (800) 541-9352 or email support@partsgeek.com.
Where can I find more information about Parts Geek's products and services?
Detailed information about the products and services can be found on the website, including product descriptions, specifications, and customer reviews.
How to get professional help with your Parts Geek problem
If you need help with Parts Geek, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.