Palladium Travel Club is a vacation club loyalty program maintained by Palladium Hotels and Resorts. It offers access to over 8,000 resorts and locations worldwide.
How to reach a person at Palladium Travel Club
Main: (877) 296-9330
Toll Free: (877) 296-9330
Canada: 1 (877) 287-0724
Mexico: 01 (800) 836-7256
All other locations: +52–984-873-4801
Fax: +52-984-877-2120
Palladium Travel Club Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Palladium Travel Club
We receive occasional complaints about Palladium Travel Club. After the customer requested to cancel the contract, the company denied her $8,174 refund. Also, this customer struggled to get out of her contract with the company.
How to resolve a problem with Palladium Travel Club
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Working hours (UTC/GMT -5 h):
Monday – Sundays 9:00 a.m. – 5:00 p.m.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Palladium Travel Club mailing address
Carretera Chetumal Puerto Juarez
KM 256-100
Playa del Carmen, Mexico 77710
https://www.palladiumtravelclub.com/en/
Palladium Travel Club executive customer service contacts
Primary Contact
Alvaro Castrillo Espino
Operations Manager
Carretera Chetumal Puerto Juarez
KM 256-100
Playa del Carmen, Mexico 77710
alvaro.castrillo@palladiumhotelgroup.com
Secondary Contact
Raúl Benito García
Chief Operating Officer
Carretera Chetumal Puerto Juarez
KM 256-100
Playa del Carmen, Mexico 77710
raul.benito@palladiumhotelgroup.com
Chief Executive
Abel Matutes Prats
Chief Executive Officer
Carretera Chetumal Puerto Juarez
KM 256-100
Playa del Carmen, Mexico 77710
abel.matutes@palladiumhotelgroup.com
34 97 131 38 11
Fax: 34 97 131 29 64
How to get professional help with your Palladium Travel Club problem
If you need help with Palladium Travel Club, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
