Pacifica Customer Service Contacts

Pacifica is a beauty brand that offers skincare, makeup, and haircare products, focusing on vegan and cruelty-free formulations.

How to reach a person at Pacifica

Pacifica Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Pacifica

What you need to know about Pacifica

Pacifica’s customer service is generally praised for its responsiveness and helpfulness, though some customers report occasional delays or issues with resolutions.

Pacifica customer service response times

Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportImmediate during business hours. Pacifica is available Monday to Friday, 6 a.m. to 10 p.m. Pacific time. Call (844) 332-8440.
Email supportResponses typically take 1 to 2 business days. Email support@pacificabeauty.com.
Social media Pacifica is active on social media platforms like Instagram, Facebook, and X. Response generally within 24 to 48 hours, though timing can vary based on message volume and the platform.

How to resolve a problem with Pacifica

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Pacifica mailing address

11150 Santa Monica Blvd
Los Angeles, CA 90025

Pacifica loyalty program

Pacifica offers a loyalty program called Pacifica Beauty Rewards, where customers earn points for purchases and other activities, which can be redeemed for discounts and exclusive rewards.

Pacifica social media channels

X


Pacifica executive customer service contacts

Primary Contact
Vickie Greenwood
Senior Customer Care Team Specialist
11150 Santa Monica Blvd,
Los Angeles, CA 90025
vickie@pacificabeauty.com

LinkedIn

Secondary Contact
Milly Lowe
Head of Brand
11150 Santa Monica Blvd,
Los Angeles, CA 90025
milly@pacificabeauty.com

LinkedIn

Chief Executive
Brook Harvey-Taylor
11150 Santa Monica Blvd,
Los Angeles, CA 90025
taylor@pacificabeauty.com

LinkedIn

Pacifica customer service policies

What is Pacifica's privacy policy about?

The privacy policy explains how Pacifica collects, uses, and protects customer information. It covers details like the types of personal data collected (e.g., name, email, and purchase history), how this information is used (e.g., to process orders, improve services, or send marketing materials), and who it may be shared with (e.g., service providers). The policy also outlines customers’ rights, such as accessing, updating, or deleting their data. For more information, visit Pacifica’s privacy policy.

What does "do not sell my personal information" mean?

The “do not sell my personal information” policy allows customers to opt out of the sale of their personal data, as required under privacy laws like the California Consumer Privacy Act (CCPA). Pacifica provides a form or link on its website where customers can submit a request to prevent their personal information from being shared with third parties for monetary or other valuable consideration. For additional details or to submit a request, visit Pacifica’s do not sell my personal information page.

What information is available on the shipping link?

The shipping link provides details about delivery options, costs, and estimated times for orders. Customers can check shipping destinations, processing times, and any applicable restrictions.

How can the returns and exchanges link help?

The returns and exchanges link outlines Pacifica’s policies for returning or exchanging products, including eligibility criteria, timeframes, and the process to follow. It also includes instructions for damaged or defective items.

  • Go to the returns and exchanges page.
  • Read the policy to check if your item is eligible for a return or exchange.
  • Follow the steps listed to initiate a return or exchange request.

What is the purpose of the store locator link?

The store locator helps customers find nearby retail locations that carry Pacifica products. It provides addresses, contact details, and store hours.

  • Navigate to the store locator.
  • Enter your zip code or city to search for nearby stores.
  • Browse the results to find a location that suits your needs.

How does the subscriptions link assist with managing subscriptions?

The subscriptions link provides information on how to set up, manage, or cancel product subscriptions for regular deliveries. It includes guidance on billing and customizing subscription preferences.

  • Visit the subscriptions page.
  • Log into your account to view or modify your subscription details.
  • Follow the instructions to adjust delivery frequency, skip orders, or cancel subscriptions.
Frequently asked questions about Pacifica

How can I contact Pacifica customer service?

Call Pacifica at (844) 332-8440 or email support@pacificabeauty.com.

When can I contact Pacifica customer service?

Pacifica customer service is available Monday to Friday, 6 a.m. to 10 p.m. Pacific time.

Does Pacifica have an online contact form?

Yes, you can find Pacifica’s online contact form here.

How to get professional help with your Pacifica problem

If you need help with Pacifica, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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