Pacifica is a beauty brand that offers skincare, makeup, and haircare products, focusing on vegan and cruelty-free formulations.
What you need to know about Pacifica
Pacifica’s customer service is generally praised for its responsiveness and helpfulness, though some customers report occasional delays or issues with resolutions.
- Pacifica’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Pacifica with our insider guide or through our executive contacts.
- Pacifica’s customer service policies are standard. Here are our frequently asked questions about Pacifica.
Pacifica customer service response times
Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Immediate during business hours. Pacifica is available Monday to Friday, 6 a.m. to 10 p.m. Pacific time. Call (844) 332-8440. |
Email support | Responses typically take 1 to 2 business days. Email support@pacificabeauty.com. |
Social media | Pacifica is active on social media platforms like Instagram, Facebook, and X. Response generally within 24 to 48 hours, though timing can vary based on message volume and the platform. |
How to resolve a problem with Pacifica
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Pacifica mailing address
11150 Santa Monica Blvd
Los Angeles, CA 90025
Pacifica executive customer service contacts
Primary Contact
Vickie Greenwood
Senior Customer Care Team Specialist
11150 Santa Monica Blvd,
Los Angeles, CA 90025
vickie@pacificabeauty.com
Secondary Contact
Milly Lowe
Head of Brand
11150 Santa Monica Blvd,
Los Angeles, CA 90025
milly@pacificabeauty.com
Chief Executive
Brook Harvey-Taylor
11150 Santa Monica Blvd,
Los Angeles, CA 90025
taylor@pacificabeauty.com
How can I contact Pacifica customer service?
Call Pacifica at (844) 332-8440 or email support@pacificabeauty.com.
When can I contact Pacifica customer service?
Pacifica customer service is available Monday to Friday, 6 a.m. to 10 p.m. Pacific time.
Does Pacifica have an online contact form?
Yes, you can find Pacifica’s online contact form here.
How to get professional help with your Pacifica problem
If you need help with Pacifica, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.