Pacifica

Pacifica is a beauty brand that offers skin care, makeup, and hair care products, focusing on vegan and cruelty-free formulations.

Telephone

Main : (844) 332-8440

support@pacificabeauty.com

Mailing address

11150 Santa Monica Blvd,
Los Angeles, CA 90025

Website

pacificabeauty.com

What you need to know about Pacifica

Pacifica's customer service is generally praised for its responsiveness and helpfulness, though some customers report occasional delays or issues with resolutions.

Pacifica’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Pacifica with our insider guide or through our executive contacts.
Pacifica's customer service policies are standard. Here are our frequently asked questions about Pacifica.

How to resolve a problem with Pacifica

Try self-service first

Use our proven resolution methods, or Pacifica’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Pacifica respond?

Phone support

Immediate during business hours. Pacifica is available Monday to Friday, 6 a.m. to 10 p.m. Pacific time. Call (844) 332-8440.

Email support

Responses typically take 1 to 2 business days. Email support@pacificabeauty.com.

Social media

Pacifica is active on social media platforms like Instagram, Facebook, and X. Response generally within 24 to 48 hours, though timing can vary based on message volume and the platform.

Verified contacts

Pacifica customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Vickie Greenwood

Senior Customer Care Team Specialist

vickie@pacificabeauty.com

Secondary

Milly Lowe

Head of Brand

milly@pacificabeauty.com

Chief Executive

Brook Harvey-Taylor

Chief Executive

taylor@pacificabeauty.com

Pacifica self-service links

The shipping link provides details about delivery options, costs, and estimated times for orders. Customers can check shipping destinations, processing times, and any applicable restrictions.

Visit the shipping page.
Review the information on shipping policies and timelines.
Contact support at (844) 332-8440 or email support@pacificabeauty.com for further assistance with shipping queries.

Pacifica customer service policies

The privacy policy explains how Pacifica collects, uses, and protects customer information. It covers details like the types of personal data collected (e.g., name, email, and purchase history), how this information is used (e.g., to process orders, improve services, or send marketing materials), and who it may be shared with (e.g., service providers). The policy also outlines customers’ rights, such as accessing, updating, or deleting their data. For more information, visit Pacifica's privacy policy.

Pacifica loyalty program

Pacifica offers a loyalty program called Pacifica Beauty Rewards, where customers earn points for purchases and other activities, which can be redeemed for discounts and exclusive rewards.

Frequently asked questions about Pacifica

Call Pacifica at (844) 332-8440 or email support@pacificabeauty.com.

Pacifica customer service is available Monday to Friday, 6 a.m. to 10 p.m. Pacific time.

Yes, you can find Pacifica's online contact form here.

Outdated info? Report it here