P.F. Chang’s is a U.S.-based restaurant chain offering American-Chinese cuisine in a casual dining setting.
P.F. Chang's Responsiveness rating
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What you need to know about P.F. Chang’s
The company responds to most customer complaints in a satisfactory manner.
- P.F. Chang’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with P.F. Chang’s with our insider guide or through its executive contacts.
- P.F. Chang’s customer service policies are standard. Here are our frequently asked questions about P.F. Chang’s.
P.F. Chang’s customer service response times
P.F. Chang’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | P.F. Chang’s customer service phone support is typically available Monday through Friday from 8 a.m. to 4 p.m. Pacific time. Response times may vary depending on call volume, but it is generally possible to reach a representative fairly quickly during these hours. Call customer service at (866) 732-4264. |
| Email support | P.F. Chang’s does not publicly list a specific customer service email address on the website. |
| Live chat | P.F. Chang’s customer service live chat support is available on the website during regular business hours, typically Monday through Friday from 8 a.m. to 4 p.m. Pacific time. Response times for live chat can vary depending on the volume of inquiries, but you can usually expect a reply within a few minutes during business hours. |
| Social media | P.F. Chang’s customer service support via social media, such as through Facebook, X, or Instagram accounts, generally operates during business hours, typically Monday through Friday from 8 a.m. to 4 p.m. Pacific time. Response times can vary based on the platform and the volume of messages the company receives. Typically, you can expect a response within a few hours during business hours, though it might take longer during weekends or outside of peak hours. Here’s how to reach P.F. Chang’s via social media. |
| Help center/FAQ | P.F. Chang’s customer service help center and FAQ section is available 24/7 on the website, offering self-service options for common inquiries. While the FAQs provide immediate responses for general issues, for more complex questions, you may need to contact customer service directly. If you reach out through the help center for support (via contact forms), expect a response typically within 1 to 3 business days, during the operating hours from 8 a.m. to 4 p.m. Pacific time, Monday through Friday. |
How to resolve a problem with P.F. Chang’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.P.F. Chang’s mailing address
8377 E. Hartford
2nd Floor
Scottsdale, AZ 85255
P.F. Chang’s loyalty program
P.F. Chang’s offers a loyalty program called P.F. Chang’s Rewards. Members earn points for every dollar spent, which can be redeemed for rewards such as discounts, free appetizers, and birthday treats.
P.F. Chang’s social media channels
P.F. Chang’s executive customer service contacts
Primary Contact
Kimberly Beyza
Customer Service Manager
8377 E. Hartford
2nd Floor
Scottsdale, AZ 85255
kimberly.beyza@pfchangs.com
Secondary Contact
Njabulo Christopher
Customer Service Manager
8377 E. Hartford
2nd Floor
Scottsdale, AZ 85255
njabulo.christopher@pfchangs.com
Chief Executive
Eduardo Luz
8377 E. Hartford
2nd Floor
Scottsdale, AZ 85255
eduardo.luz@pfchangs.com
P.F. Chang’s customer service policies
What is P.F. Chang's privacy policy?
P.F. Chang’s privacy policy outlines how the company collects, uses, and protects personal information provided by users. It details the types of information gathered , how that information is used, and how it is protected.
What are P.F. Chang's terms of use?
P.F. Chang’s terms of use govern the use of the website and services. These terms outline the rules and guidelines users must follow when accessing the website, placing orders, or participating in programs such as P.F. Chang’s Rewards
P.F. Chang’s self-service links
How do I join P.F. Chang's Rewards?
Visit the website and click on the “Rewards” link. Sign up by creating an account using your email address, or download the P.F. Chang’s app to join.
How can I find the nearest P.F. Chang's restaurant?
Visit the website and go to the “Locations” page. You can search by zip code, city, or state to find the nearest restaurant and view its address, hours, and contact details.
How do I update my P.F. Chang's account information?
Visit the P.F. Chang’s website and log in to your P.F. Chang’s Rewards account. From there, you can edit your personal details, such as your name, email address, and payment information.
How can I contact P.F. Chang's customer service?
Call (866) 732-4264.
Does P.F. Chang's have an online chat service?
Yes, P.F. Chang’s has an online chat service.
How can I track my order?
Track your order through the website or app by logging into your account or checking your confirmation email.
How do I give feedback or file a complaint?
Feedback or complaints can be submitted through the website’s feedback form, social media channels, or by contacting customer service (866) 732-4264 directly.
How to get professional help with your P.F. Chang's problem
If you need help with P.F. Chang's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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