P.F. Chang’s

P.F. Chang's is a U.S.-based restaurant chain offering American-Chinese cuisine in a casual dining setting.

Telephone
Main : (866) 732-4264
Mailing address
8377 E. Hartford, 2nd Floor
Scottsdale, AZ 85255
Website
pfchangs.com

What you need to know about P.F. Chang’s

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with P.F. Chang’s

Try self-service first

Use our proven resolution methods, or P.F. Chang’s’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does P.F. Chang’s respond?

Phone support
P.F. Chang's customer service phone support is typically available Monday through Friday from 8 a.m. to 4 p.m. Pacific time. Response times may vary depending on call volume, but it is generally possible to reach a representative fairly quickly during these hours.

Call customer service at (866) 732-4264.
Email support
P.F. Chang's does not publicly list a specific customer service email address on the website.
Live chat
P.F. Chang's customer service live chat support is available on the website during regular business hours, typically Monday through Friday from 8 a.m. to 4 p.m. Pacific time. Response times for live chat can vary depending on the volume of inquiries, but you can usually expect a reply within a few minutes during business hours.
Social media
P.F. Chang's customer service support via social media, such as through Facebook, X, or Instagram accounts, generally operates during business hours, typically Monday through Friday from 8 a.m. to 4 p.m. Pacific time. Response times can vary based on the platform and the volume of messages the company receives. Typically, you can expect a response within a few hours during business hours, though it might take longer during weekends or outside of peak hours.

Here's how to reach P.F. Chang's via social media.
Help center/FAQ
P.F. Chang's customer service help center and FAQ section is available 24/7 on the website, offering self-service options for common inquiries. While the FAQs provide immediate responses for general issues, for more complex questions, you may need to contact customer service directly. If you reach out through the help center for support (via contact forms), expect a response typically within 1 to 3 business days, during the operating hours from 8 a.m. to 4 p.m. Pacific time, Monday through Friday.
Verified contacts

P.F. Chang’s customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kimberly Beyza
Customer Service Manager
Primary
Aaron Olson
Senior Operating Partner
Primary
Corey Robertson
Chair Operating Officer
Secondary
Njabulo Christopher
Customer Service Manager
Chief Executive
Eduardo Luz
Chief Executive
Chief Executive
Jim Mazany

P.F. Chang’s customer service policies

P.F. Chang's privacy policy outlines how the company collects, uses, and protects personal information provided by users. It details the types of information gathered , how that information is used, and how it is protected.

P.F. Chang’s loyalty program

P.F. Chang's offers a loyalty program called P.F. Chang's Rewards. Members earn points for every dollar spent, which can be redeemed for rewards such as discounts, free appetizers, and birthday treats.

Frequently asked questions about P.F. Chang's

Call (866) 732-4264.
Yes, P.F. Chang's has an online chat service.
Track your order through the website or app by logging into your account or checking your confirmation email.
Feedback or complaints can be submitted through the website's feedback form, social media channels, or by contacting customer service (866) 732-4264 directly.

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