Ouigo

Ouigo is a low-cost high-speed train service operated by the French railway company, SNCF.

Telephone

Main : +33-1-84-91-91-91

Mailing address

2 Place aux Etoiles
Saint-Denis, Ile-de-France 93633

Website

What you need to know about Ouigo

The company responds to most customer complaints in a satisfactory manner.

Start with the primary contact below, then escalate step by step if needed.

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

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Primary

Marlène Dolveck

Managing Director

Secondary

Gilles Ballerat

Director of Managerial Performance and Leadership, SNCF Group

Chief Executive

Jean-Pierre Farandou

Chief Executive

Ouigo is a budget brand operated by SNCF, the French national railway company, offering low-cost high-speed train services.

Log on to the Ouigo website, contact customer service at +33-1-84-91-91-91 or email relationclient@connect.sncf. Note that fees and restrictions may apply.

Visit the Ouigo website or use the mobile app for real-time updates.

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