Ouigo is a low-cost high-speed train service operated by the French railway company, SNCF.
Ouigo Responsiveness rating
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What you need to know about Ouigo
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ouigo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ouigo mailing address
2 Place aux Etoiles
Saint-Denis, Ile-de-France 93633
Ouigo executive customer service contacts
Primary Contact
Marlène Dolveck
Managing Director
2 Place aux Etoiles
Saint-Denis, Ile-de-France 93633
marlene.dolveck@connect.sncf
Secondary Contact
Gilles Ballerat
Director of Managerial Performance and Leadership, SNCF Group
2 Place aux Etoiles
Saint-Denis, Ile-de-France 93633
gilles.ballerat@connect.sncf
Chief Executive
Jean-Pierre Farandou
2 Place aux Etoiles
Saint-Denis, Ile-de-France 93633
jeanpierre.farandou@connect.sncf
What is the relationship between Ouigo and SNCF?
Ouigo is a budget brand operated by SNCF, the French national railway company, offering low-cost high-speed train services.
How can I contact Ouigo customer service?
Call +33-1-84-91-91-91 or email relationclient@connect.sncf.
What should I do if I need to change or cancel my Ouigo booking?
Log on to the Ouigo website, contact customer service at +33-1-84-91-91-91 or email relationclient@connect.sncf. Note that fees and restrictions may apply.
How can I check the status of my Ouigo train?
Visit the Ouigo website or use the mobile app for real-time updates.
How to get professional help with your Ouigo problem
If you need help with Ouigo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.