OpenAI is the San Francisco-based company behind ChatGPT, DALL-E, and a growing suite of AI products used by hundreds of millions of people worldwide. If you need to resolve a billing dispute, account issue, or other complaint, support is handled exclusively through online channels — OpenAI does not operate a public customer service phone line.
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What you need to know about OpenAI
OpenAI generally responds to customer service in a satisfactory manner.
- OpenAI’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with OpenAI with our insider guide or through our executive contacts.
- OpenAI’s customer service policies are standard. Here are our frequently asked questions about OpenAI.
OpenAI customer service response times
| Phone support | No customer service phone line. 1-800-CHATGPT (1-800-242-8478) exists but is a voice interface to ChatGPT, not a support line for US/Canada only, 15 min free per month. Also accessible via WhatsApp from other countries. |
| Email support | No direct email inbox. Submit a request via help.openai.com. General enquiries can also be sent to support@openai.com, though the help centre form is the preferred route. |
| Live chat support | Available via the chat bubble icon at the bottom-right of help.openai.com. Starts with a virtual assistant; can escalate to a human agent for unresolved issues. |
| Social media | OpenAI is available on@openai and @chatgptapp on X. Not an official support channel but OpenAI does monitor mentions. Access OpenAI’s social media here. |
| Help center/FAQ | help.openai.com — covers billing, accounts, API, privacy, and product-specific guides across all OpenAI products. |
How to resolve a problem with OpenAI
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.OpenAI mailing address
1455 3rd Street
San Francisco, CA 94158
OpenAI executive customer service contacts
Primary Contact
Brad Lightcap
Director, Special Projects
1455 3rd Street
San Francisco, CA 94158
brad@openai.com
Chief Executive
Sam Altman
1455 3rd Street
San Francisco, CA 94158
sama@openai.com
How do I contact OpenAI support?
OpenAI does not offer phone support. The primary route is the live chat widget at help.openai.com — click the bubble icon in the bottom-right corner. A virtual assistant responds first; type “talk to a person” to request a human agent. You can also submit a written ticket via the help centre form. For general enquiries, email support@openai.com.
How many AI products do OpenAI own?
OpenAI is the owner of:
Language / chat models
- ChatGPT — the consumer chat interface (what most people think of as “OpenAI”).
- GPT-5 — launched in August 2025, unifying reasoning and multimodal capabilities into a single model family (GPT-5, GPT-5 mini, GPT-5 nano, and GPT-5 chat).
- The o-series reasoning models (o1, o3, o4-mini) — designed for complex tasks like financial analysis, legal document review, and software engineering where accuracy matters more than speed.
Creative / media tools
- DALL-E, theiimage generation product.
- Sora, the video generation model.
- GPT Image 1, a newer image generation model with better instruction-following and detail preservation.
Developer / coding tools
- Codex — their AI coding product.
- The Realtime API — enables low-latency, bidirectional audio streaming for live voice agents and conversational interfaces.
- Whisper — their speech-to-text (transcription) model.
Voice
- Next-generation audio models for improved speech-to-text and controllable text-to-speech, supporting production-grade voice pipelines.
Platform / infrastructure
- OpenAI API — the developer platform that lets other companies build apps using OpenAI’s models.
- OpenAI for Countries — a program under the US-led Stargate AI project to help other nations build their own AI environments.
- Open-weight models (gpt-oss-120b and gpt-oss-20b) — released in 2025 for flexible enterprise deployment.
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Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.