OpenAI

OpenAI is a San Francisco-based artificial intelligence company that makes ChatGPT, Codex and other AI products. It is controlled by the nonprofit OpenAI Foundation.

Mailing address
1455 3rd Street
San Francisco, CA 94158
Website
openai.com

What you need to know about OpenAI

OpenAI generally responds to customer service in a satisfactory manner.

How to resolve a problem with OpenAI

Try self-service first

Use our proven resolution methods, or OpenAI’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does OpenAI respond?

Phone support

OpenAI's AI phone support line is 1-888-GPT-0090 (1-888-478-0090) in the U.S. and Canada. It's an automated agent and can't connect you to a person. Separately, 1-800-CHATGPT (1-800-242-8478) is a voice line to ChatGPT itself, not support, with 30 free minutes a month in the U.S. and Canada.

Email support

No direct email inbox. Submit a request via help.openai.com. General enquiries can also be sent to support@openai.com, though the help centre form is the preferred route.

Live chat support

Available via the chat bubble icon at the bottom-right of help.openai.com. Starts with a virtual assistant; can escalate to a human agent for unresolved issues.

Social media

OpenAI is available on @openai and @chatgptapp on X. Not an official support channel but OpenAI does monitor mentions.

Access OpenAI's social media here.

Help center/FAQ

help.openai.com — covers billing, accounts, API, privacy, and product-specific guides across all OpenAI products.

Verified contacts

OpenAI customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Chief Executive
Sam Altman
CEO

OpenAI customer service policies

OpenAI privacy policy explains that OpenAI collects information such as account details, prompts, uploaded files, device and usage data, and may use some of that content to improve its AI models unless users opt out where available. The policy also explains how data may be shared with service providers, legal authorities, or business account administrators, outlines user rights such as accessing or deleting data, and states that OpenAI uses security measures to protect information but cannot guarantee complete security.

OpenAI loyalty program

OpenAI does not have a loyalty program.

Frequently asked questions about OpenAI

OpenAI's main support channel is the chat bubble at the bottom right of help.openai.com. A virtual assistant answers first. If it can't resolve the issue, a human agent can join. OpenAI also has an automated AI phone line at 1-888-GPT-0090 (U.S. and Canada), which can't connect you to a person.
OpenAI is the owner of:

Language / chat models

  • ChatGPT — the consumer chat interface (what most people think of as "OpenAI").
  • GPT-5 — launched in August 2025, unifying reasoning and multimodal capabilities into a single model family (GPT-5, GPT-5 mini, GPT-5 nano, and GPT-5 chat).
  • The o-series reasoning models (o1, o3, o4-mini) — designed for complex tasks like financial analysis, legal document review, and software engineering where accuracy matters more than speed.

Creative / media tools

  • GPT Image 1, a newer image generation model with better instruction-following and detail preservation.

Developer / coding tools

  • Codex — their AI coding product.
  • The Realtime API — enables low-latency, bidirectional audio streaming for live voice agents and conversational interfaces.
  • Whisper — their speech-to-text (transcription) model.

Voice

  • Next-generation audio models for improved speech-to-text and controllable text-to-speech, supporting production-grade voice pipelines.

Platform / infrastructure

  • OpenAI API — the developer platform that lets other companies build apps using OpenAI's models.
  • OpenAI for Countries — a program under the US-led Stargate AI project to help other nations build their own AI environments.
  • Open-weight models (gpt-oss-120b and gpt-oss-20b) — released in 2025 for flexible enterprise deployment.

Outdated info? Report it here