OnTrac Customer Service Contacts

OnTrac’s privacy policy explains how it collects, uses, stores, and protects personal information you give it when you use its website or services, like your name, address, contact details, device and browsing data, and location information. They may also collect shipment tracking details and account info. OnTrac uses this data to provide services (e.g., shipment pickup/delivery and tracking), process payments, communicate with you, support your account, and improve their services, and may use cookies and analytics tools for website functionality. They do not sell your personal information, but may share it with contractors, legal authorities, or in business transactions as allowed by law, and they take steps to secure your data. The policy also explains how you can opt out of marketing communications and request deletion of your information, and includes special privacy rights for users in certain U.S. states.

OnTrac’s terms and conditions set the rules for shippers using its delivery services. Shippers agree to properly label and legally prepare packages, pay the listed rates and fees on time, and follow all applicable laws. OnTrac provides shipping and delivery but does not guarantee delivery times and limits its liability for lost or damaged parcels, typically to $100 per package. Certain items, like perishables, hazardous materials, or CBD/hemp products, must be declared and may be refused. Claims for loss or damage must be filed within 15 days with documentation. The agreement can be terminated with notice or for breach, is governed by Delaware law, and limits liability for indirect or consequential damages.

Track your package by going to the OnTrac website and entering your tracking number in the “track a package” section. It will show the current status and location of your shipment.