OnlyFans Customer Service Contacts

OnlyFans is a subscription-based content platform where creators share exclusive photos, videos, and other media with paying subscribers.

How to reach a person at OnlyFans

OnlyFans Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate OnlyFans

What you need to know about OnlyFans

OnlyFans has received numerous negative reviews regarding its customer service quality. Many users have expressed dissatisfaction with support, citing unhelpful responses, slow resolution times, and difficulties in addressing issues. Common complaints include vague or automated replies and a lack of effective assistance for account-related problems. Additionally, users have reported frustration with unclear policies and limited direct communication options. These reports suggest that OnlyFans’ customer support may not always provide timely or satisfactory resolutions, making it challenging for users to get the help they need.

OnlyFans customer service response times

OnlyFans’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportOnlyFans does not offer phone support.
Email supportOnlyFans’ customer support response times via email can vary. Generally, users can expect a reply within 1 to 3 business days. However, response times may fluctuate based on the volume of inquiries and the nature of the issue. Some users have reported longer wait times during periods of high demand. Email support@onlyfans.com.
Online contact formOnlyFans’ customer support response times via its online contact form typically range from 1 to 3 business days.
Live chat support OnlyFans does not offer phone support.
Social mediaOnlyFans does not provide specific information regarding customer service response times on its social media platforms.

How to resolve a problem with OnlyFans

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

OnlyFans mailing address

9th Floor
107 Cheapside
London, EC2V 6DN United Kingdom

OnlyFans loyalty program

OnlyFans does not have a loyalty program.

OnlyFans social media channels

X


OnlyFans executive customer service contacts

Primary Contact
Leonid Radvinsky
Director
9th Floor
107 Cheapside
London, EC2V 6DN United Kingdom
Leonid.Radvinsky@fernixinternational.com

LinkedIn

Secondary Contact
David Taylor
Director
9th Floor
107 Cheapside
London, EC2V 6DN United Kingdom
david.taylor@fernixinternational.com

LinkedIn

Chief Executive
Keily Blair
9th Floor
107 Cheapside
London, EC2V 6DN United Kingdom
kaily.blair@fernixinternational.com

LinkedIn

OnlyFans customer service policies

What is OnlyFans' terms of service?

OnlyFans is a content-sharing platform where creators can offer exclusive content to their subscribers for a fee. The company requires users to be at least 18 years old and maintains the right to suspend or terminate accounts for violations of its terms. It holds the authority to modify, suspend, or discontinue the services at its discretion. The company emphasizes that users are responsible for maintaining the confidentiality of their account information and complying with all applicable laws. OnlyFans prohibits any illegal, harmful, or offensive content and outlines a detailed policy for acceptable use, including guidelines for prohibited activities. Users are granted a limited license to use the platform, and the company retains all rights over its content. The company also sets out the terms regarding payments, refunds, and disputes, outlining how it handles service charges and user fees.

What is OnlyFans privacy policy?

OnlyFans’ privacy policy outlines how the company collects, uses, and protects users’ personal information. The company gathers data such as name, contact details, payment information, and usage behavior when users create accounts, interact with content, and make transactions. This information is used for account management, providing services, and improving the platform’s functionality. The company may share data with third parties for processing payments, complying with legal obligations, or for marketing purposes, but it ensures that adequate safeguards are in place. Users can manage their privacy settings and request data access or deletion under applicable laws. The company takes reasonable steps to protect data from unauthorized access, though it advises users to take precautions to safeguard their own accounts.

What is OnlyFans complaint policy?

The OnlyFans complaint policy outlines how users can report issues related to content, payments, and account problems. Users can submit complaints via the platform’s support system or directly contact the company through its designated channels. The company promises to investigate complaints in a timely manner and take appropriate actions in line with its policies. For more detailed information, visit their official complaint page.

How do I setup my two step verification?

To set up two-step verification on OnlyFans:

  • Log in to your OnlyFans account.
  • Go to “settings” and select “security.”
  • Locate “two-step verification” and click “Enable.”
  • Choose your verification method (email or authenticator app).
  • Follow the prompts to receive a verification code.
  • Enter the code to complete the setup.

What should I do if I suspect that someone has accessed my OnlyFans account?

  • Change your password immediately to something unique and strong.
  • Enable two-step verification for added security.
  • Review recent activities on your account and report any suspicious actions.
  • Contact OnlyFans support if you believe unauthorized access has occurred, providing necessary details.
  • Check and update your email and other security settings.

I have issues accessing my OnlyFans account.

If you believe your OnlyFans account has been compromised or if you experience issues accessing it:

  • Try resetting your password via email or the app.
  • If problems persist, contact OnlyFans support for assistance.
  • Ensure your account’s email and two-step verification settings are updated.
  • Review recent account activity for any unauthorized actions.
  • Follow security best practices to secure your account moving forward.
Frequently asked questions about OnlyFans

Who owns OnlyFans?

OnlyFans is owned by Fenix International Limited, a UK-based company. The platform is controlled by Leonid Radvinsky, a Ukrainian-American entrepreneur who acquired a majority stake in the company in 2018.

How can I contact OnlyFans customer service?

Email OnlyFans customer service at support@onlyfans.com.

How do I delete my OnlyFans account?

To delete your OnlyFans account, follow these steps:

  • Log into your account.
  • Go to your account settings.
  • Locate the option for deleting your account.
  • Follow the prompts to confirm deletion.

How to get professional help with your OnlyFans problem

If you need help with OnlyFans, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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Average rating:  
 1 reviews
 by Joshua stewart

Horrible customer service will not do anything to resolve or fix issues. Get absolutely nothing but a run around about trying to blame you for the issue when its their system