OnlyFans Customer Service Contacts

OnlyFans’ privacy policy describes how Fenix International Limited collects and uses personal data — including name, email address, payment details, location, and usage behavior — when users create accounts and interact with the platform. Data is used to operate the service, process payments, prevent fraud, and comply with legal obligations, and may be shared with payment processors and legal authorities. Users can request access to or deletion of their data. The company takes steps to protect user data but notes that no system is entirely risk-free. Additional rights apply to residents of the UK, EU, and California.

OnlyFans generally doesn’t issue refunds for subscription payments once a billing period has started. Creators set their own subscription prices, and disputes about content or service quality are handled through OnlyFans’ support team at support@onlyfans.com or the online contact form. For payments made in error or unauthorised transactions, contact OnlyFans immediately with your account details and transaction information. Tip and pay-per-view payments are generally non-refundable. If OnlyFans cannot resolve a billing dispute, you may be able to file a chargeback with your card provider.

OnlyFans’ terms of service govern use of the platform by both creators and subscribers. Users must be at least 18 years old and are responsible for keeping their account credentials secure. OnlyFans prohibits illegal, harmful, or deceptive content and may suspend or terminate accounts for violations without notice. The company retains the right to modify or discontinue services at any time. All disputes are subject to UK law. Users grant OnlyFans a license to use content they upload for platform purposes. Continued use of the service after any updates to the terms counts as acceptance.

Log in to your account, go to settings, select security, and enable two-step verification. You can choose email verification or an authenticator app. Full instructions are at onlyfans.com/help/179/189/193.

Use the password reset option on the sign-in page. If that doesn’t work, contact support@onlyfans.com with your account email and any identity verification details you can provide. Guidance on account access issues is at onlyfans.com/help/179/189/195.

Go to your account settings, select the subscription you want to cancel, and follow the prompts. Cancellation takes effect at the end of your current billing period. More information is in the OnlyFans help center.

Go to your account settings and select the option to delete your account. Follow the confirmation prompts. Note that deletion is permanent and will remove your content and subscription history. More information is in the OnlyFans help center.