OnlyFans

OnlyFans is a UK-based subscription content platform founded in 2016 that lets creators share photos, videos, and other media directly with paying subscribers. It is operated by Fenix International Limited and headquartered in London. OnlyFans has a below-average customer service record. Creators routinely report automated responses and unexplained account restrictions. Verification failures also leave many of them unable to monetize their content.

Mailing address
9th Floor, 107 Cheapside
London, EC2V 6DN United Kingdom
Website
onlyfans.com

What you need to know about OnlyFans

OnlyFans' customer service is generally considered below par. Support runs almost entirely through email and an online form. There's no phone number and no live chat. Responses are frequently automated, and creators in particular report difficulty with verification failures and unexplained bans. Getting a human to actually look at your problem can take days, with no guarantee of a resolution.

How to resolve a problem with OnlyFans

Try self-service first

Use our proven resolution methods, or OnlyFans’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does OnlyFans respond?

Phone support
OnlyFans doesn't offer a customer service phone number. For support, email support@onlyfans.com or use the online contact form.
Email support
OnlyFans generally responds to email within 1 to 3 business days, though users have reported longer wait times during high-demand periods. Responses are often automated. If your issue isn't resolved, reply directly to request a human review. Email support@onlyfans.com.
Online contact form
Submit inquiries at onlyfans.com/contact. Response times typically range from 1 to 3 business days.
Live chat support
OnlyFans does not offer live chat support.
Social media
OnlyFans is active on Facebook, X, Instagram, and LinkedIn. Response times via social media range from a few hours to a few days. See OnlyFans on social media.
Verified contacts

OnlyFans customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Louisa Thornton
Senior Executive Assistant
Chief Executive
Keily Blair
Chief Executive

OnlyFans customer service policies

OnlyFans' privacy policy describes how Fenix International Limited collects and uses personal data — including name, email address, payment details, location, and usage behavior — when users create accounts and interact with the platform. Data is used to operate the service, process payments, prevent fraud, and comply with legal obligations, and may be shared with payment processors and legal authorities. Users can request access to or deletion of their data. The company takes steps to protect user data but notes that no system is entirely risk-free. Additional rights apply to residents of the UK, EU, and California.

OnlyFans loyalty program

OnlyFans does not have a loyalty program.

Frequently asked questions about OnlyFans

OnlyFans is owned by Fenix International Limited, a UK-based company. The platform is controlled by Leonid Radvinsky, a Ukrainian-American entrepreneur who acquired a majority stake in the company in 2018.
Email OnlyFans at support@onlyfans.com or submit a request through the online contact form. There's no phone number or live chat — email is the only direct route. Include your account username and any relevant booking or transaction IDs for faster handling.

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