OnlyFans is a subscription-based content platform where creators share exclusive photos, videos, and other media with paying subscribers.
What you need to know about OnlyFans
OnlyFans has received numerous negative reviews regarding its customer service quality. Many users have expressed dissatisfaction with support, citing unhelpful responses, slow resolution times, and difficulties in addressing issues. Common complaints include vague or automated replies and a lack of effective assistance for account-related problems. Additionally, users have reported frustration with unclear policies and limited direct communication options. These reports suggest that OnlyFans’ customer support may not always provide timely or satisfactory resolutions, making it challenging for users to get the help they need.
- OnlyFans’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with OnlyFans with our insider guide or through our executive contacts.
- OnlyFans’s customer service policies are standard. Here are our frequently asked questions about OnlyFans
OnlyFans customer service response times
OnlyFans’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | OnlyFans does not offer phone support. |
Email support | OnlyFans’ customer support response times via email can vary. Generally, users can expect a reply within 1 to 3 business days. However, response times may fluctuate based on the volume of inquiries and the nature of the issue. Some users have reported longer wait times during periods of high demand. Email support@onlyfans.com. |
Online contact form | OnlyFans’ customer support response times via its online contact form typically range from 1 to 3 business days. |
Live chat support | OnlyFans does not offer phone support. |
Social media | OnlyFans does not provide specific information regarding customer service response times on its social media platforms. |
How to resolve a problem with OnlyFans
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
OnlyFans mailing address
9th Floor
107 Cheapside
London, EC2V 6DN United Kingdom
OnlyFans executive customer service contacts
Primary Contact
Leonid Radvinsky
Director
9th Floor
107 Cheapside
London, EC2V 6DN United Kingdom
Leonid.Radvinsky@fernixinternational.com
Secondary Contact
David Taylor
Director
9th Floor
107 Cheapside
London, EC2V 6DN United Kingdom
david.taylor@fernixinternational.com
Chief Executive
Keily Blair
9th Floor
107 Cheapside
London, EC2V 6DN United Kingdom
kaily.blair@fernixinternational.com
Who owns OnlyFans?
OnlyFans is owned by Fenix International Limited, a UK-based company. The platform is controlled by Leonid Radvinsky, a Ukrainian-American entrepreneur who acquired a majority stake in the company in 2018.
How can I contact OnlyFans customer service?
Email OnlyFans customer service at support@onlyfans.com.
How do I delete my OnlyFans account?
To delete your OnlyFans account, follow these steps:
- Log into your account.
- Go to your account settings.
- Locate the option for deleting your account.
- Follow the prompts to confirm deletion.
How to get professional help with your OnlyFans problem
If you need help with OnlyFans, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.