ONErpm is a digital music distribution and services company that helps artists and labels distribute, monetize, and promote their music across streaming platforms.
ONErpm Responsiveness rating
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What you need to know about ONErpm
Customer service experiences with ONErpm can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- ONErpm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ONErpm with our insider guide or through our executive contacts.
- ONErpm’s customer service policies are standard. Here are our frequently asked questions about ONErpm.
ONErpm customer service response times
ONErpm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | ONErpm does not provide phone support. |
| Email support | Response times may vary, with some users reporting delays of over a week. Email support@onerpm.com. |
| Online contact form | Available on the contact us page, this form allows users to categorize their inquiries for more efficient handling. Response times can vary based on inquiry complexity and volume. |
| Live chat support | ONErpm does not offer live chat support. |
| Social media | ONErpm maintains profiles on various social media platforms, but response times and the effectiveness of support through these channels can vary. |
How to resolve a problem with ONErpm
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
ONErpm mailing address
180 Varick Street
New York, NY 10014
ONErpm executive customer service contacts
Primary Contact
Casey Childers
VP, Digital / Music Marketing
180 Varick Street
New York, NY 10014
casey@onerpm.com
Secondary Contact
Alex McGinnis
Project Manager
180 Varick Street
New York, NY 10014
mcginnis@onerpm.com
Chief Executive
Emmanuel Zunz
180 Varick Street
New York, NY 10014
ezunz@onerpm.com
How can I contact ONErpm customer service?
Email support@onerpm.com.
Do I need to pay to be part of ONErpm?
ONErpm offers free registration and distribution of content, earning only a percentage of revenue generated from plays, views, and downloads, while continuously optimizing tools and strategies to help artists maximize exposure and revenue.
How much will I be paid?
ONErpm pays 85% for downloads from stores, 70% for YouTube revenue, and 50% for videos (excluding YouTube).
How to get professional help with your ONErpm problem
If you need help with ONErpm, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.