Old Navy
Old Navy is an American clothing and accessories retail brand known for offering affordable, trendy fashion for the whole family.
Telephone
Main : (800) 653-6289
Frequently asked questions about Old Navy
Yes, you can find the online chat form here.
Daily 10 a.m. to 8 p.m Eastern time.
Old Navy is a subsidiary of Gap, making it one of the several brands owned and operated by the parent company, which also includes Gap, Banana Republic, and Athleta.
Old Navy accepts returns within 45 days of purchase. Items must be in their original condition, unworn, and with tags attached. You can return items by mail or at any Old Navy store.
To track your order, log in to your Old Navy account and go to the "Order History" section. Enter your order number and email address to view the tracking information.
If you receive a damaged or incorrect item, contact Old Navy customer service immediately. Provide your order number and details about the issue. They will assist you with a replacement or return. You can find customer service online chat form here.
Old Navy accepts various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), Old Navy gift cards, and PayPal.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 3, 2024. Updated June 9, 2026.