Old Navy Customer Service Contacts

Old Navy is an American clothing and accessories retail brand known for offering affordable, trendy fashion for the whole family.

How to reach a person at Old Navy

Old Navy Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Old Navy

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Old Navy

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Old Navy mailing address

2 Folsom Street
San Francisco, CA 94105

Old Navy social media channels


Old Navy executive customer service contacts

Primary Contact
Noah Palmer
VP and GM of Global Men’s Merchandising and Old Navy Outlet
2 Folsom Street
San Francisco, CA 94105


Secondary Contact
Kevin Tilton
VP – Global Merchandising
2 Folsom Street
San Francisco, CA 94105


Chief Executive
Horacio Barbeito
2 Folsom Street
San Francisco, CA 94105


Frequently asked questions about Old Navy

Does Old Navy have an online chat form?

Yes, you can find the online chat form here.

When is the online chat available?

Daily 7 a.m. to 1 a.m. Easter time.

What is the relationship between Old Navy and Gap?

Old Navy is a subsidiary of Gap, making it one of the several brands owned and operated by the parent company, which also includes Gap, Banana Republic, and Athleta.

What is Old Navy's return policy?

Old Navy accepts returns within 45 days of purchase. Items must be in their original condition, unworn, and with tags attached. You can return items by mail or at any Old Navy store.

How do I track my Old Navy order?

To track your order, log in to your Old Navy account and go to the “Order History” section. Enter your order number and email address to view the tracking information.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, contact Old Navy customer service immediately. Provide your order number and details about the issue. They will assist you with a replacement or return. You can find customer service online chat form here.

What payment methods does Old Navy accept?

Old Navy accepts various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), Old Navy gift cards, and PayPal.

How to get professional help with your Old Navy problem

If you need help with Old Navy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help