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Oku Japan Tours Customer Service Contacts

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Oku Japan organizes tours to experience Japan close up; travel is on local trains, buses and subways.

Responsiveness rating

rating
3/5

Oku Japan often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Oku Japan Tours

Okau Japan Tours has a long record of customer service complaints going back more than a decade.

How to resolve a problem with Oku Japan Tours

Like most communication service providers, Oku Japan Tours normally likes to conduct customer service transactions by phone. This makes it difficult to establish a proper paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Until 2013, Oku Japan was known as Oxalis-Holidays Limited. Oxalis-Holidays Limited is registered in Great Britain, trading as Oku Japan.  The company has offices in Kyoto, Japan and London.  There is no address available for the Japan location.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

BSG Valentine, Lynton House
7-12 Tavistock Square
London, UK WCH9BQ
https://www.okujapan.com/

Phone Contacts

Toll Free: (888) 683-4929
International: +44 20 709 96147

The toll-free number is for the continental U.S. Callers from Alaska and Hawaii should use the international number.

Due to vast time zone differences, phones are answered from 0600-1300 EST.

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Yoshiko Hinata
Operations Manager
BSG Valentine, Lynton House
7-12 Tavistock Square
London, UK WCH9BQ
[email protected]

Secondary Contact
Hiroshi Kawaguchi
General Manager
BSG Valentine, Lynton House
7-12 Tavistock Square
London, UK WCH9BQ
[email protected]

Adam Downham
Managing Director
BSG Valentine, Lynton House
7-12 Tavistock Square
London, UK WCH9BQ
[email protected]

Chief Executive
Matt Malcomson
CEO
BSG Valentine, Lynton House
7-12 Tavistock Square
London, UK WCH9BQ
[email protected]

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This contact was published on February 18, 2016 and updated on May 8, 2023.