OFX

OFX is a global money transfer company that provides international payments and foreign exchange services. It offers a range of products for consumers, businesses, and online sellers, allowing users to transfer money across borders at competitive exchange rates.

Telephone
Local : 1300 300 424
Email
Mailing address
60 Margaret Street
Sydney, Australia NSW 2000

What you need to know about OFX

How to resolve a problem with OFX

Try self-service first

Use our proven resolution methods, or OFX’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does OFX respond?

Phone support
OFX's phone support typically takes 1 to 10 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.Phone number: Contact OFX at 1300 300 424 locally from Australia. More numbers can be found in our FAQ section at the bottom. Availability: OFX customer service is available 24/7.
Email supportcustomer.service@ofx.com
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact OFX at customer.service@ofx.com for personal reasons. More emails for businesses can be found in our FAQ section at the bottom.
Live chat
OFX's live chat does not have live chat support.   
Social media
OFX is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

OFX customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jonathan McGuire
Manager, Customer Experience & Planning
Secondary
Ken Wills
Global Head of Client Experience

Additional contacts

Mark Shaw
Chief Operating Officer

OFX customer service policies

OFX safeguards personal data by employing various security measures, including encryption for data transmission and storage, to protect against unauthorized access. It also complies with data privacy laws and regulations to ensure that personal information is used only for its intended purpose. Specific practices involve collecting identification, financial, transaction, and business-related information, while allowing users to control and update its data preferences.

OFX loyalty program

OFX does not have a loyalty program.

Frequently asked questions about OFX

Client complaints or concerns should initially be directed to customer.service@ofx.com or business@ofx.com. The company provides global 24/7 support, and these channels are the designated points of contact for efficient resolution of issues.
The minimum transfer amount is $1,000 USD or the equivalent in other currencies.
Transfer times depend on the currencies involved and the recipient's bank. Transfers to major currencies like euros or US dollars are typically completed within 1 to 2 business days.

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