OFX is a global money transfer company that provides international payments and foreign exchange services. It offers a range of products for consumers, businesses, and online sellers, allowing users to transfer money across borders at competitive exchange rates.
OFX Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate OFX
What you need to know about OFX
- OFX’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with OFX with our insider guide or through our executive contacts.
- OFX’s customer service policies are standard. Here are our frequently asked questions about OFX.
OFX customer service response times
OFX’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: OFX’s phone support typically takes 1 to 10 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Contact OFX at 1300 300 424 locally from Australia. More numbers can be found in our FAQ section at the bottom. Availability: OFX customer service is available 24/7. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact OFX at customer.service@ofx.com for personal reasons. More emails for businesses can be found in our FAQ section at the bottom. |
| Live chat | OFX’s live chat does not have live chat support. |
| Social media | Response time: OFX is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with OFX
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
OFX mailing address
60 Margaret Street
Sydney, Australia NSW 2000
OFX executive customer service contacts
Primary Contact
Bridie Smith
Global Head of Client Engagement
60 Margaret Street
Sydney, Australia NSW 2000
bridie.smith@ofx.com
Secondary Contact
Mark Shaw
Chief Operating Officer
60 Margaret Street
Sydney, Australia NSW 2000
mark.shaw@ofx.com
Chief Executive
Josh Goines
President, North America
60 Margaret Street
Sydney, Australia NSW 2000
josh.goines@ofx.com
What is the minimum transfer amount?
The minimum transfer amount is $1,000 USD or the equivalent in other currencies.
How long does it take to receive money from OFX?
Transfer times depend on the currencies involved and the recipient’s bank. Transfers to major currencies like euros or US dollars are typically completed within 1 to 2 business days.
How to get professional help with your OFX problem
If you need help with OFX, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.