NYX Professional Makeup Customer Service Contacts

NYX Professional Makeup is a cosmetics brand that offers a wide range of makeup products for both everyday and professional use.

How to reach a person at NYX Professional Makeup

Customer service: (844) 335-3510

NYX Professional Makeup Responsiveness rating

rating
3/5

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What you need to know about NYX Professional Makeup

NYX Professional Makeup customer service response times

NYX Professional Makeup’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatResponse time: NYX Professional Makeup’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. It is located in the bottom right-hand corner of the website. Availability: Live chat is available from Monday to Friday 10 a.m. to 8 p.m. Eastern time.
Phone supportResponse time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact NYX Professional Makeup at (844) 335-3510.  
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact NYX Professional Makeup by filling in the “contact us” section on NYX Professional Makeup’s website.  Availability: Phone support is available from Monday to Friday 9 a.m. to 8 p.m. Eastern time.
Social mediaResponse time: NYX Professional Makeup is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with NYX Professional Makeup

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

NYX Professional Makeup mailing address

2201 East El Segundo Blvd
El Segundo, CA 90245

NYX Professional Makeup loyalty program

NYX Professional Makeup offers two distinct programs. The NYX Professional Makeup Access loyalty program allows members to be the first to try new products and unlock exclusive merchandise, sales, and sweepstakes. The Makeup Crew PRO Program, designed for professional makeup artists and makeup school students,  provides members with a 30 percent discount on most NYX Professional Makeup products. There is no annual fee, and members receive pro-dedicated emails featuring exclusive content and special offers.

NYX Professional Makeup social media channels

X


NYX Professional Makeup executive customer service contacts

Primary Contact
Yasmin Dastmalchi
General Manager U.S.
2201 East El Segundo Blvd
El Segundo, CA 90245
ydastmalchi@nyxcosmetics.com

LinkedIn

Chief Executive
Denée Pearson
Global president
2201 East El Segundo Blvd
El Segundo, CA 90245
denee.pearson@nyxcosmetics.com

LinkedIn

NYX Professional Makeup customer service policies

How does NYX Professional Makeup protect my personal data?

NYX Professional Makeup collects personal data to process transactions, handle customer requests, and improve its services, including offering personalized content and promotions. The company states that it uses administrative, technical, and physical safeguards to protect this data, though no system is entirely secure against unauthorized access, loss, or misuse. Personal information is retained as long as necessary for the purposes outlined in the company’s privacy policy or to meet legal obligations, after which it is deleted or anonymized. Depending on location, customers may have rights to access, modify, or delete their data, with procedures outlined in the company’s privacy policy.

What is NYX Professional Makeup's return and refund policy?

Customers can return all items within 45 days of receiving their order. To initiate a return, please visit its returns page.

What are NYX Professional Makeup's terms of use?

NYX Professional Makeup’s Terms of Use apply to the use of its website and services. By using its site, you agree to follow these terms, which cover user behavior, intellectual property, and liability limits. For U.S. visitors, the terms include a requirement for individual arbitration in case of disputes, waiving the right to a trial and banning class actions. Users can choose to opt out of arbitration or the class action waiver.

How do I return my NYX products?

To return your NYX Professional Makeup products purchased online at NYXCosmetics.com, follow these steps:

  • Initiate a return: Visit the official NYX Cosmetics returns page to start the process.
  • Prepare your return: Ensure the items are unused and in their original packaging.
  • Ship the return: Follow the instructions provided during the return process to send the products back.
Frequently asked questions about NYX Professional Makeup

Who owns NYX Professional Makeup?

NYX Professional Makeup is owned by L’Oréal.

Who is the Chief financial officer of NYX Professional Makeup?

The Chief Financial Officer (CFO) of NYX Professional Makeup is Mohamed Youssef., who oversees worldwide operations.

What other brands does NYX Professional Makeup?

NYX, L’Oréal’s portfolio includes several other prominent beauty brands, such as Lancôme, Maybelline, Garnier, and Kiehl’s.

How to get professional help with your NYX Professional Makeup problem

If you need help with NYX Professional Makeup, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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