NYX Professional Makeup

NYX Professional Makeup is a cosmetics brand that offers a wide range of makeup products for both everyday and professional use.

Telephone
Customer service : (844) 335-3510
Mailing address
2201 East El Segundo Blvd
El Segundo, CA 90245
Website
nyxcosmetics.com

What you need to know about NYX Professional Makeup

How to resolve a problem with NYX Professional Makeup

Try self-service first

Use our proven resolution methods, or NYX Professional Makeup’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does NYX Professional Makeup respond?

Phone support
Usually 1 to 45 minutes. Availability: Phone support is available Monday through Friday from 9 a.m. to 8 p.m., and Christmas Eve and New Year's Eve from 6 a.m. to 2:30 p.m. Eastern time. NYX Professional Makeup is closed on all major holidays.
Email support
Usually 1 to 5 business days. Availability: Email support is available Monday through Friday from 9 a.m. to 8 p.m., and Christmas Eve and New Year's Eve from 6 a.m. to 2:30 p.m. Eastern time. NYX Professional Makeup is closed on all major holidays.
Live chat support
Usually 1 to 45 minutes. Availability: Live chat support is available Monday through Friday from 10 a.m. to 8 p.m., and Christmas Eve and New Year's Eve from 6 a.m. to 2:30 p.m. Eastern time. NYX Professional Makeup is closed on all major holidays.
Social media
NYX Professional Makeup is active on social media platforms such as Facebook, X, Instagram, and TikTok.

Response times can range from 1 to 24 hours depending on the platform and the inquiry’s complexity.
Help center/FAQ
NYX Professional Makeup help center/FAQ provides quick answers to common questions regarding orders, tracking packages, and website accounts.
Verified contacts

NYX Professional Makeup customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Yasmin Dastmalchi
General Manager U.S.
Secondary
Global president
Denée Pearson
Chief Executive
Denée Pearson
Global president

NYX Professional Makeup customer service policies

NYX Professional Makeup’s privacy policy explains how it collects, uses, and shares personal data. It gathers information you provide directly (like name and email), data collected automatically (like cookies and device info), and information from third parties. The company uses this data for website operation, analytics, advertising, and marketing communications, and may share it with service providers or legal authorities. It outlines security measures but does not guarantee complete protection. The policy also details users’ rights to access, correct, or object to data processing, and describes its use of tracking technologies like cookies.

NYX Professional Makeup loyalty program

NYX Professional Makeup offers two distinct programs. The NYX Professional Makeup Access loyalty program allows members to be the first to try new products and unlock exclusive merchandise, sales, and sweepstakes. The Makeup Crew PRO Program, designed for professional makeup artists and makeup school students,  provides members with a 30 percent discount on most NYX Professional Makeup products. There is no annual fee, and members receive pro-dedicated emails featuring exclusive content and special offers.

Frequently asked questions about NYX Professional Makeup

NYX Professional Makeup is owned by L'Oréal.
NYX, L'Oréal's portfolio includes several other prominent beauty brands, such as Lancôme, Maybelline, Garnier, and Kiehl's.

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