Northfield Bank

Northfield Bank is a financial institution that provides banking services to individuals and businesses in New York and New Jersey.

Telephone
Main : (833) 301-6325
Mailing address
4142 Hylan Boulevard
Staten Island, NY 10308
Website
enorthfield.com

What you need to know about Northfield Bank

Northfield Bank's customer service response times may vary based on inquiry volume and the nature of the request.

How to resolve a problem with Northfield Bank

Try self-service first

Use our proven resolution methods, or Northfield Bank’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Northfield Bank respond?

Phone support
Northfield Bank’s customer service phone support is available Monday through Thursday from 8 a.m. to 11 p.m., Friday from 8 a.m. to 9 p.m., and Saturday from 9 a.m. to 5:30 p.m. (all times Eastern). Response times may vary depending on call volume, with peak hours potentially leading to longer wait times.

Call customer service at (833) 301-6325.
Email support
Northfield Bank does not publicly list a direct customer service email address. For assistance, customers can use the online contact form on the website.
Live chat
Northfield Bank does not offer live chat support for customer service inquiries.
Social media
Northfield Bank maintains a presence on social media platforms such as Facebook, LinkedIn, and X to share updates and general information. However, these channels are not intended for direct customer service inquiries.
Help center/FAQ
Northfield Bank provides a help center and FAQ section on its website, offering immediate answers to common questions about accounts, banking services, and policies.
Verified contacts

Northfield Bank customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lourdes Rodríguez-Ferreira
AVP Branch Operations Manager
Secondary
Robin Lefkowitz
Executive Vice President
Chief Executive
Steven M. Klein
Chief Executive

Northfield Bank customer service policies

Northfield Bank’s privacy policy explains how the company collects, uses, and protects the personal information of individuals who interact with its website. It details the types of data collected, how they are used, and the security measures in place to safeguard them.

Northfield Bank loyalty program

UChoose Rewards allows participants to earn points on eligible debit card purchases and redeem them for rewards such as travel, merchandise, and gift cards.

Frequently asked questions about Northfield Bank

Call (833) 301-6325.
Northfield Bank uses security measures such as encryption, fraud monitoring, and multi-factor authentication to help protect customer accounts.
Loan payments can be made online, by mail, at a branch, or through automatic payments set up via online banking.

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