Northfield Bank is a financial institution that provides banking services to individuals and businesses in New York and New Jersey.
Northfield Bank Responsiveness rating
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What you need to know about Northfield Bank
Northfield Bank’s customer service response times may vary based on inquiry volume and the nature of the request.
- Northfield Bank’s customer service response times depend on the contact method, inquiry volume, and nature of the issue.
- You can resolve a problem with Northfield Bank by using our insider guide or contacting its executives.
- Northfield Bank’s customer service policies adhere to standard practices. Refer to our frequently asked questions for more details.
Northfield Bank customer service response times
Northfield Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Northfield Bank’s customer service phone support is available Monday through Thursday from 8 a.m. to 11 p.m., Friday from 8 a.m. to 9 p.m., and Saturday from 9 a.m. to 5:30 p.m. (all times Eastern). Response times may vary depending on call volume, with peak hours potentially leading to longer wait times. Call customer service at (833) 301-6325. |
| Email support | Northfield Bank does not publicly list a direct customer service email address. For assistance, customers can use the online contact form on the website. |
| Live chat | Northfield Bank does not offer live chat support for customer service inquiries. |
| Social media | Northfield Bank maintains a presence on social media platforms such as Facebook, LinkedIn, and X to share updates and general information. However, these channels are not intended for direct customer service inquiries. |
| Help center/FAQ | Northfield Bank provides a help center and FAQ section on its website, offering immediate answers to common questions about accounts, banking services, and policies. |
How to resolve a problem with Northfield Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Northfield Bank mailing address
4142 Hylan Boulevard
Staten Island, NY 10308
Northfield Bank executive customer service contacts
Primary Contact
Donna O’Neill
Operations Manager
4142 Hylan Boulevard
Staten Island, NY 10308
doneill@enorthfield.com
Secondary Contact
Robin Lefkowitz
Executive Vice President
4142 Hylan Boulevard
Staten Island, NY 10308
rlefkowitz@enorthfield.com
Chief Executive
Steven M. Klein
4142 Hylan Boulevard
Staten Island, NY 10308
sklein@enorthfield.com
How can I contact Northfield Bank customer service?
Call (833) 301-6325.
How does Northfield Bank protect against fraud?
Northfield Bank uses security measures such as encryption, fraud monitoring, and multi-factor authentication to help protect customer accounts.
How do I make a loan payment to Northfield Bank?
Loan payments can be made online, by mail, at a branch, or through automatic payments set up via online banking.
How to get professional help with your Northfield Bank problem
If you need help with Northfield Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.