Nordstrom Rack and HauteLook
Nordstrom Rack is the off-price retail division of Nordstrom.
What you need to know about Nordstrom Rack and HauteLook
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Nordstrom Rack and HauteLook
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Nordstrom Rack and HauteLook customer service executives
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Frequently asked questions about Nordstrom Rack
Call (888) 966-6283 or email contact@nordstrom.com.
You can use the store locator to find locations near you.
Flash events are special collections of items, which might be available only in limited numbers. Once the event ends, these items might no longer be available, or they could revert to their regular prices.
The brands and styles you see online are similar to what you'd find in Nordstrom Rack stores. However, things sell out quickly online, so the inventory might not always match exactly what you see in the stores.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 16, 2018. Updated June 24, 2026.