Nordstrom Customer Service Contacts

make a correction

Nordstrom, Inc. established in 1901, is a fashion retailer offering clothing, shoes and accessories for men, women and children.

It has 373 stores in 40 states and Canada. Of those, 122 are full-line stores in the U.S. and Canada, and 239 are Nordstrom Rack locations.  Contact details for Nordstrom Rack, as well as the online subsidiary HauteLook, can be found here.

Responsiveness rating


What you need to know about Nordstrom

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Nordstrom

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Norstrom encourage contact from their customers and has supplied contact details to us.


1600 Seventh Avenue
Suite 2600
Seattle, WA 98101

Phone Contacts

Main: (206) 628-2111
Customer Service: (888)282-6060
Toll Free: (888) 282-6060
International: (319) 846-4140

Nordstrom Rack Customer Service:  (888)966-6283

Email Contacts

[email protected]

Customer Service Resources

Contact the store manager at first to lodge a complaint using the online store directory. Then if necessary contact Nordstrom’s corporate offices at (206) 628-2111 and ask for the regional vice president’s contact information.

If the regional vice president can’t help then executive contact details are below. We list details for both Nordstrom and Nordstom Rack.

Social Media Contacts


Executive Contacts

Primary Contact
Jim Gallagher
Vice President Customer Care
1600 Seventh Avenue
Suite 2600
Seattle, WA 98101
[email protected]

Secondary Contact
James F. Nordstrom
EVP and President of Nordstrom Stores
1600 Seventh Avenue
Suite 2600
Seattle, WA 98101
[email protected]

Chief Executive
See Notes Below
1600 Seventh Avenue
Suite 2600
Seattle, WA 98101

Erik B. Nordstrom

Peter E. Nordstrom

What others have to say about Nordstrom

Nordstrom has been very responsive to our requests for information.

Related Posts