Nordstrom Customer Service Contacts

Nordstrom, Inc. established in 1901, is a fashion retailer offering clothing, shoes and accessories for men, women and children.

It has 373 stores in 40 states and Canada. Of those, 122 are full-line stores in the U.S. and Canada, and 239 are Nordstrom Rack locations.  Contact details for Nordstrom Rack, as well as the online subsidiary HauteLook, can be found here.

Nordstrom Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Nordstrom Rack Customer Service:  (888)966-6283

Customer service resources

Contact the store manager at first to lodge a complaint using the online store directory. Then if necessary contact Nordstrom’s corporate offices at (206) 628-2111 and ask for the regional vice president’s contact information.

If the regional vice president can’t help then executive contact details are below. We list details for both Nordstrom and Nordstom Rack.

What you need to know about Nordstrom

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Nordstrom

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Norstrom encourage contact from their customers and has supplied contact details to us.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Nordstrom mailing address

1600 Seventh Avenue
Suite 2600
Seattle, WA 98101

Nordstrom social media channels


Nordstrom executive customer service contacts

Primary Contact
Jim Gallagher
Vice President Customer Care
1600 Seventh Avenue
Suite 2600
Seattle, WA 98101

Secondary Contact
Fanya Chandler
1600 Seventh Avenue
Suite 2600
Seattle, WA 98101

Chief Executive
Pete E. Nordstrom
1600 Seventh Avenue
Suite 2600
Seattle, WA 98101

What others have to say about Nordstrom

Nordstrom has been very responsive to our requests for information.

How to get professional help with your Nordstrom problem

If you need help with Nordstrom, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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