New York Times Customer Service Contacts

The New York Times is an American daily newspaper.

How to reach a person at New York Times

Customer service: (800) 591-9233

New York Times Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about New York Times

The company responds to most customer complaints in a satisfactory manner. This customer had difficulty receiving newspaper deliveries to her house.

How to resolve a problem with New York Times

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

New York Times mailing address

620 Eighth Avenue
New York, NY 10018

New York Times social media channels

X


New York Times executive customer service contacts

Primary Contact
Christine Buquicchio
Manager of Customer Support
620 Eighth Avenue
New York, NY 10018
christine.buquicchio@nytimes.com

LinkedIn

Secondary Contact
Jeff Shah
Executive Director, Customer Care
620 Eighth Avenue
New York, NY 10018
jeff.shah@nytimes.com

LinkedIn

Joe Kahn
Executive Editor
620 Eighth Avenue
New York, NY 10018
joe.kahn@nytimes.com

LinkedIn

Chief Executive
Meredith Kopit Levien
620 Eighth Avenue
New York, NY 10018
meredith.levien@nytimes.com

LinkedIn

Frequently asked questions about the New York Times

How can I contact the New York Times customer service?

What is the executive editor's email address?

Who owns the New York Times?

The New York Times is owned by The New York Times Company.

When was the New York Times first published?

It was first published in 1851.

When can I contact the New York Times' customer service?

Monday to Friday, 7 a.m. to 10 p.m.; Saturday and Sunday, 7 a.m. to 3 p.m. (all times Eastern).

How to report a delivery problem or an error in coverage?

You can report a delivery problem or an error in coverage by contacting the customer service department. Call (800) 591-9233 or email help@nytimes.com.

How to get professional help with your New York Times problem

If you need help with New York Times, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

Related Posts