New Chapter
New Chapter produces natural supplements including vitamins, minerals, herbs, and probiotics, using organic and non-GMO ingredients.
What you need to know about New Chapter
The company responds to most customer complaints in a satisfactory manner.
- New Chapter’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with New Chapter with our insider guide or through its executive contacts.
- New Chapter's customer service policies are standard. Here are our frequently asked questions about New Chapter.
How to resolve a problem with New Chapter
Try self-service first
Use our proven resolution methods, or New Chapter’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does New Chapter respond?
Representatives are available Monday through Friday from 8 a.m. to 5 p.m. Eastern time.
Customer service is available Monday to Friday, from 8 a.m. to 5 p.m. Eastern time. Responses to emails typically takes 2 to 4 business days. Customers can also submit requests through the company's online form on the website.
Here's how to reach New Chapter via social media.
New Chapter customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
New Chapter self-service links
New Chapter customer service policies
New Chapter loyalty program
New Chapter has a loyalty program called New Chapter Rewards, where customers can earn points on purchases and redeem the points for discounts.
Frequently asked questions about New Chapter
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