New Chapter produces natural supplements including vitamins, minerals, herbs, and probiotics, using organic and non-GMO ingredients.
New Chapter Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate New Chapter
What you need to know about New Chapter
The company responds to most customer complaints in a satisfactory manner.
- New Chapter’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with New Chapter with our insider guide or through its executive contacts.
- New Chapter’s customer service policies are standard. Here are our frequently asked questions about New Chapter.
New Chapter customer service response times
New Chapter’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Call customer service at (800) 543-7279. Representatives are available Monday through Friday from 8 a.m. to 5 p.m. Eastern time. |
| Email support | Email New Chapter at info@newchapter.com. Customer service is available Monday to Friday, from 8 a.m. to 5 p.m. Eastern time. Responses to emails typically takes 2 to 4 business days. Customers can also submit requests through the company’s online form on the website. |
| Live chat | New Chapter’s live chat response times may vary depending on the volume of inquiries. “Chat Now” is available Monday through Friday from 8 a.m. to 5 p.m. Eastern time. |
| Social media | New Chapter is active on social media platforms such as Facebook, Instagram, and X. Here’s how to reach New Chapter via social media. |
| Help center/FAQ | New Chapter’s help center/FAQ provides quick answers to common questions about products, orders, and policies. |
How to resolve a problem with New Chapter
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.New Chapter mailing address
90 Technology Drive
Brattleboro, VT 05301
New Chapter executive customer service contacts
Primary Contact
Christy Belville
Manager, Customer Engagement
90 Technology Drive
Brattleboro, VT 05301
cbelville@newchapter.com
Secondary Contact
Renaud Perray
Senior Vice President Supply Chain and Operations
90 Technology Drive
Brattleboro, VT 05301
pr@newchapter.com
Chief Executive
Blaine Streisand
90 Technology Drive
Brattleboro, VT 05301
bstreisand@newchapter.com
How can I contact New Chapter customer service?
Call (800) 543-7279 or email info@newchapter.com.
Does New Chapter have an online chat service?
Yes, New Chapter has an online chat service.
What payment methods does New Chapter accept?
New Chapter accepts various payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal.
How to get professional help with your New Chapter problem
If you need help with New Chapter, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
