NetJets is a private aviation company that offers fractional aircraft ownership, leasing, and jet card services.
NetJets Responsiveness rating
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What you need to know about NetJets
The company responds to most customer complaints in a satisfactory manner.
- NetJets’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with NetJets with our insider guide or through its executive contacts.
- NetJets’ customer service policies are standard. Here are our frequently asked questions about NetJets.
NetJets customer service response times
NetJets’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | NetJets customer service phone response times may vary depending on call volume and the nature of the inquiry. While specific response times are not publicly disclosed, NetJets provides timely assistance for inquiries related to flight scheduling, ownership, and other services. Call customer service at (877) 356-5823. |
| Email support | NetJets does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | NetJets does not offer a live chat feature on its website. |
| Social media | NetJets is active on social media platforms such as Facebook, X, Instagram, and LinkedIn. Here’s how to reach NetJets via social media. |
| Help center/FAQ | NetJets does not have a help center/FAQ section on its website. |
How to resolve a problem with NetJets
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.NetJets mailing address
4151 Bridgeway Avenue
Columbus, OH 43219
NetJets executive customer service contacts
Primary Contact
Caterina Damico
Aviation Customer service Specialist, Guest Services Professional
4151 Bridgeway Avenue
Columbus, OH 43219
caterina.damico@netjets.com
Secondary Contact
Cory Valentine
Vice President
4151 Bridgeway Avenue
Columbus, OH 43219
cory.valentine@netjets.com
Chief Executive
Adam Johnson
4151 Bridgeway Avenue
Columbus, OH 43219
adam.johnson@netjets.com
How can I contact NetJets customer service?
Call (877) 356-5823.
How does fractional ownership work?
Fractional ownership allows an individual or company to purchase a share of a specific aircraft, providing guaranteed flight hours per year and access to the full NetJets fleet.
What is the difference between fractional ownership and a jet card?
Fractional ownership involves purchasing a share of an aircraft, which grants a set number of flight hours per year along with ownership benefits, while a jet card provides prepaid access to flight hours without ownership.
How to get professional help with your NetJets problem
If you need help with NetJets, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.