NetJets

NetJets is a private aviation company that offers fractional aircraft ownership, leasing, and jet card services.

Telephone
Main : (877) 356-5823
Mailing address
4151 Bridgeway Avenue
Columbus, OH 43219
Website
netjets.com

What you need to know about NetJets

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with NetJets

Try self-service first

Use our proven resolution methods, or NetJets’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does NetJets respond?

Phone support
NetJets customer service phone response times may vary depending on call volume and the nature of the inquiry. While specific response times are not publicly disclosed, NetJets provides timely assistance for inquiries related to flight scheduling, ownership, and other services.

Call customer service at (877) 356-5823.
Email support
NetJets does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
NetJets does not offer a live chat feature on its website.
Social media
NetJets is active on social media platforms such as Facebook, X, Instagram, and LinkedIn.

Here's how to reach NetJets via social media.
Help center/FAQ
NetJets does not have a help center/FAQ section on its website.
Verified contacts

NetJets customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Caterina Damico
Aviation Customer service Specialist, Guest Services Professional
Secondary
Cory Valentine
Vice President
Chief Executive
Adam Johnson
Chief Executive

NetJets customer service policies

NetJets' privacy policy describes how the company collects, uses, and protects personal information.  It outlines how data are used for processing orders and for marketing purposes.

NetJets loyalty program

NetJets does not have a loyalty program.

Frequently asked questions about NetJets

Call (877) 356-5823.
Fractional ownership allows an individual or company to purchase a share of a specific aircraft, providing guaranteed flight hours per year and access to the full NetJets fleet.
Fractional ownership involves purchasing a share of an aircraft, which grants a set number of flight hours per year along with ownership benefits, while a jet card provides prepaid access to flight hours without ownership.

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