Netgear is a U.S.-based technology company that designs and manufactures networking hardware for consumers, businesses, and service providers.
How to reach a person at Netgear
Customer support (888) 638-4327
Business customer support (855) 776-7233
Netgear Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Netgear
What you need to know about Netgear
The company responds to most customer complaints in a satisfactory manner.
- Netgear’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Netgear with our insider guide or through its executive contacts.
- Netgear’s customer service policies are standard. Here are our frequently asked questions about Netgear.
Netgear customer service response times
Netgear’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Netgear’s customer service phone support requires customers to create a support case through the Netgear website before calling. Response times vary based on location, case complexity, and staff availability. For customer support, call (888) 638-4327, or for business customer support, call (855) 776-7233. The website does not specify customer service hours. |
| Email support | Neatgear does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Netgear offers live chat on the website, but customers must first create a support case before using this feature. Once a support case is created, customers can access live chat for product inquiries, troubleshooting, or general assistance. |
| Social media | Netgear is active on social media platforms such as Facebook, X, and LinkedIn. Here’s how to reach Netgear via social media. |
| Help center/FAQ | Netgear’s help center/FAQ provides quick answers to common questions regarding product setup, troubleshooting and warranty information. |
How to resolve a problem with Netgear
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Netgear mailing address
350 East Plumeria Drive
San Jose, CA 95134
Netgear executive customer service contacts
Primary Contact
Ray Ernenwein
Senior Vice President, Operations
350 East Plumeria Drive
San Jose, CA 95134
rernenwein@netgear.com
Secondary Contact
James Wong
Senior Director of Operations
350 East Plumeria Drive
San Jose, CA 95134
jwong@netgear.com
Chief Executive
Charles Prober
350 East Plumeria Drive
San Jose, CA 95134
cprober@netgear.com
How can I contact Netgear customer service?
Call (888) 638-4327, or for business customer support call (855) 776-7233.
How do I register my Netgear product?
Register your product online by signing into your account at netgear.com and entering the product’s serial number.
What is the Nighthawk app, and what can I do with it?
The Nighthawk app allows users to set up, monitor, and manage their Netgear router from a mobile device. It also supports mesh systems, as well as certain modem/routers and mobile hotspots.
How to get professional help with your Netgear problem
If you need help with Netgear, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.