Netgear

Netgear is a U.S.-based technology company that designs and manufactures networking hardware for consumers, businesses, and service providers.

Telephone
Customer service : (888) 638-4327
Customer service : (855) 776-7233
Mailing address
350 East Plumeria Drive
San Jose, CA 95134
Website
my.netgear.com

What you need to know about Netgear

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Netgear

Try self-service first

Use our proven resolution methods, or Netgear’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Netgear respond?

Phone support
Netgear's customer service phone support requires customers to create a support case through the Netgear website before calling. Response times vary based on location, case complexity, and staff availability.

For customer support, call (888) 638-4327, or for business customer support, call (855) 776-7233.

The website does not specify customer service hours.
Email support
Neatgear does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Netgear offers live chat on the website, but customers must first create a support case before using this feature. Once a support case is created, customers can access live chat for product inquiries, troubleshooting, or general assistance.
Social media
Netgear is active on social media platforms such as Facebook, X, and LinkedIn.

Here's how to reach Netgear via social media.
Help center/FAQ
Netgear’s help center/FAQ provides quick answers to common questions regarding product setup, troubleshooting and warranty information.
Verified contacts

Netgear customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ray Ernenwein
Senior Vice President, Operations
Secondary
James Wong
Senior Director of Operations
Chief Executive
Charles Prober
Chief Executive

Netgear customer service policies

Netgear’s privacy policy describes how the organization collects, uses, and protects personal information.  It outlines how data are used for processing orders and for marketing purposes.

Netgear loyalty program

Netgear does not have a loyalty program.

Frequently asked questions about Netgear

Call (888) 638-4327, or for business customer support call (855) 776-7233.
Register your product online by signing into your account at netgear.com and entering the product's serial number.
The Nighthawk app allows users to set up, monitor, and manage their Netgear router from a mobile device. It also supports mesh systems, as well as certain modem/routers and mobile hotspots.

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