Nelnet is a U.S.-based conglomerate that deals in education financial services and the administration of student loans. The company is headquartered in Lincoln, Neb.
Nelnet Responsiveness rating
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What you need to know about Nelnet
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Nelnet
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Nelnet physical address
121 South 13th Street
Lincoln, NE 68508
Nelnet executive customer service contacts
Primary Contact
Mark Schilmoeller
Managing Director of Operations / Executive Vice President
121 South 13th Street
Lincoln, NE 68508
mark.schilmoeller@nelnet.net
Secondary Contact
Terry J. Heimes
Chief Operating Officer
121 South 13th Street
Lincoln, NE 68508
terry.heimes@nelnet.net
Timothy A. Tewes
President
121 South 13th Street
Lincoln, NE 68508
tim.tewes@nelnet.net
Chief Executive
Jeffrey R. Noordhoek
121 South 13th Street
Lincoln, NE 68508
jeffrey.noordhoek@nelnet.net
Does Nelnet have an online contact form?
Yes, you can find the online contact form here.
What is the address for correspondence relating to bankruptcy?
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505
What is the address for correspondence relating to loan discharge or forgiveness claims?
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505
What is the address for correspondence relating to deferment, forbearance, repayment plans, or enrollment status changes?
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565
What is the address for general correspondence?
P.O. Box 82561
Lincoln, NE 68501-2561
How can I contact Nelnet customer service?
Call (402) 458-2370 or email help@nelnet.net.
How to get professional help with your Nelnet problem
If you need help with Nelnet, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.