Nelnet Customer Service Contacts

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Nelnet is a United States-based conglomerate that deals in the administration and repayment of student loans and education financial services. The company is headquartered in Lincoln, Nebraska.

Responsiveness rating

rating
3/5

What you need to know about Nelnet

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Nelnet

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
https://www.nelnet.com/welcome


Phone Contacts

Main: (402) 458-2370
Toll Free: (888) 486-4722

General correspondence
Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816

Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565

Documents related to loan discharge or forgiveness claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

Documents related to bankruptcy claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505


Email Contacts

[email protected]
[email protected]

Contact form


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Mark Schilmoeller
Managing Director of Operations / Executive Vice President
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]

Secondary Contact
Terry J. Heimes
Chief Operating Officer
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]

Timothy A. Tewes
President
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]

Chief Executive
Jeffrey R. Noordhoek
CEO
Nelnet, Inc.
121 South 13th Street
Lincoln, NE 68508
[email protected]