Nelnet Customer Service Contacts

Nelnet is a U.S.-based conglomerate that deals in education financial services and the administration of student loans. The company is headquartered in Lincoln, Neb.

How to reach a person at Nelnet

Nelnet Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Nelnet

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Nelnet

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Nelnet physical address

121 South 13th Street
Lincoln, NE 68508

Nelnet social media channels

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Nelnet executive customer service contacts

Primary Contact
Mark Schilmoeller
Managing Director of Operations / Executive Vice President
121 South 13th Street
Lincoln, NE 68508
mark.schilmoeller@nelnet.net

LinkedIn

Secondary Contact
Terry J. Heimes
Chief Operating Officer
121 South 13th Street
Lincoln, NE 68508
terry.heimes@nelnet.net

LinkedIn

Timothy A. Tewes
President
121 South 13th Street
Lincoln, NE 68508
tim.tewes@nelnet.net

LinkedIn

Chief Executive
Jeffrey R. Noordhoek
121 South 13th Street
Lincoln, NE 68508
jeffrey.noordhoek@nelnet.net

Frequently asked questions about Nelnet

Does Nelnet have an online contact form?

Yes, you can find the online contact form here.

What is the address for correspondence relating to bankruptcy?

Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

What is the address for correspondence relating to loan discharge or forgiveness claims?

Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

What is the address for correspondence relating to deferment, forbearance, repayment plans, or enrollment status changes?

Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565

What is the address for general correspondence?

P.O. Box 82561
Lincoln, NE 68501-2561

How can I contact Nelnet customer service?

How to get professional help with your Nelnet problem

If you need help with Nelnet, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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