Nebraska Furniture Mart

Nebraska Furniture Mart has locations in Omaha, Kansas City, Des Moines, and Dallas-Fort Worth. Its corporate headquarters is in Omaha, Neb.. 

Telephone
Customer service : (800) 336-9136
Mailing address
700 South 72nd Street
Omaha, NE 68114
Website
nfm.com

What you need to know about Nebraska Furniture Mart

The company responds to most customer complaints in a satisfactory manner. This customer had difficulty returning a defective mattress to the store.

How to resolve a problem with Nebraska Furniture Mart

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Nebraska Furniture Mart customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kathy Langford
General Customer Care Operations Manager
Secondary
Elizabeth Barton
Director of Customer Relations ‎
Chief Executive
Tony Boldt
Chief Executive

Frequently asked questions about Nebraska Furniture Mart

Call (800) 336-9136.
The company is owned by Berkshire Hathaway.
Monday to Saturday 8 a.m. to 8 p.m. and Sunday 11 a.m. to 8 p.m. (all times Central).
Yes, you can find the online contact form here.
If you receive a damaged or defective item contact Nebraska Furniture Mart customer service at (800) 336-9136. Provide your order number and details about the damage or defect.
Yes, Nebraska Furniture Mart offers delivery and installation services for many of its products.  Delivery options, fees and availability vary by location and item.  You can find more information on the website or by contacting customer service at (800) 336-9136.
Yes, when you arrange delivery you can typically choose a delivery window.  The exact scheduling options may vary based on your location and the delivery service used.  Customer service can provide more details.  Call (800) 336-9136.
Product manuals and assembly instructions are often available on the Nebraska Furniture Mart website under the product’s page.  You can also contact customer service at (800) 336-9136 for assistance.
Nebraska Furniture Mart offers warranties on many of its products.  Standard manufacturer warranties apply and extended warranties may be available for purchase.  Check the product page or contact customer service at (800) 336-9136 for warranty details.

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