Navan

Navan (formerly TripActions) is a company that provides travel and expense management services for businesses. They help companies book travel, manage expenses, and streamline travel-related tasks.

Telephone
Customer Service : (888) 505-8747
Mailing address
1101 Bryant Street, Suite 200
San Francisco, CA 94103
Website
navan.com

What you need to know about Navan

We have not received any recent complaints about Navan.

  • Navan’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with Navan with our insider guide or through our executive contacts.
  • Navan's customer service policies are standard. Here are our frequently asked questions about Navan.

How to resolve a problem with Navan

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Navan respond?

Phone support
Usually 1 to 30 minutes.Availability: Phone support is available 24/7.
Email supportsupport@navan.com
Usually 1 to 5 business days.Availability: Email support is available 24/7.
Live chat support
Usually 1 to 30 minutes.Availability: Live chat support is available 24/7.
Social media
Navan is active on social media platforms such as X, Instagram, and LinkedIn.

Response times can range from 1 minute to 24 hours depending on the platform and the inquiry’s complexity.
Verified contacts

Navan customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Crystal Mason-Gopez
Senior Enterprise Customer Success Manager
Secondary
Ofer Ben-David
Chief Operating Officer
Chief Executive
Ariel Cohen

Navan customer service policies

Navan’s privacy policy says they collect a wide range of personal and technical data when you visit their website or use their travel and expense services, including contact info, travel details, payment data, device/usage info, and cookies, and they automatically gather additional usage and tracking data. They use this information to operate and improve their services, process bookings and payments, communicate with you, personalize your experience, and for security and analytics. They share data internally, with corporate customers (like your employer), travel suppliers, and service providers as needed to deliver services, and may send marketing communications with consent. You have certain rights to access or control your information under applicable laws, but they can retain and process your data for business or legal reasons, and aren’t responsible for how third‑party sites handle it.

Navan loyalty program

The Navan loyalty program allows business travelers to link their existing airline, hotel, and car rental loyalty accounts so that points and miles are credited when booking through Navan’s platform. The program also includes Navan’s own rewards, which are earned by choosing cost-saving travel options and can be redeemed for personal travel booked through Navan.

Frequently asked questions about Navan

Contact Navan formerly TripActions customer support at (888) 505-8747 or email it at support@navan.com.
Navan's headquarters is located in Palo Alto, California, United States.
The CEO of Navan is Ariel Cohen.
The CFO of Navan is Thomas Tuchscherer.

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