Navan (formerly TripActions) is a company that provides travel and expense management services for businesses. They help companies book travel, manage expenses, and streamline travel-related tasks.
Navan Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Navan
We have not received any recent complaints about Navan.
- Navan’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Navan with our insider guide or through our executive contacts.
- Navan’s customer service policies are standard. Here are our frequently asked questions about Navan.
Navan customer service response times
| Phone support (888) 505-8747 | Response times: Usually 1 to 30 minutes. Availability: Phone support is available 24/7. |
| Email support support@navan.com | Response times: Usually 1 to 5 business days. Availability: Email support is available 24/7. |
| Live chat support | Response times: Usually 1 to 30 minutes. Availability: Live chat support is available 24/7. |
| Social media | Navan is active on social media platforms such as X, Instagram, and LinkedIn. Response times can range from 1 minute to 24 hours depending on the platform and the inquiry’s complexity. |
| Help center/FAQ |
How to resolve a problem with Navan
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Navan mailing address
1101 Bryant Street
Suite 200
San Francisco, CA 94103
Navan loyalty program
The Navan loyalty program allows business travelers to link their existing airline, hotel, and car rental loyalty accounts so that points and miles are credited when booking through Navan’s platform. The program also includes Navan’s own rewards, which are earned by choosing cost-saving travel options and can be redeemed for personal travel booked through Navan.
Navan social media channels
Navan executive customer service contacts
Primary Contact
Crystal Mason-Gopez
Senior Enterprise Customer Success Manager
1101 Bryant Street
Suite 200
San Francisco, CA 94103
crystal@navan.com
Secondary Contact
Ofer Ben-David
Chief Operating Officer
1101 Bryant Street
Suite 200Suite 200
San Francisco, CA 94103
ofer@navan.com
Chief Executive
Ariel Cohen
1101 Bryant Street
Suite 200
San Francisco, CA 94103
acohen@navan.com
ariel.cohen@navan.com
arielcohen@navan.com
How do I contact Navan travel?
Contact Navan formerly TripActions customer support at (888) 505-8747 or email it at support@navan.com.
Where is Navan headquarters located?
Navan’s headquarters is located in Palo Alto, California, United States.
Who is the CEO of Navan?
The CEO of Navan is Ariel Cohen.
Who is the CFO of Navan?
The CFO of Navan is Thomas Tuchscherer.
How to get professional help with your Navan problem
If you need help with Navan, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
