Narragansett Bay Insurance Company specializes in homeowner’s insurance for coastal and inland properties in the Northeast.
How to reach a person at Narragansett Bay Insurance Company
Narragansett Bay Insurance Company Responsiveness rating
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What you need to know about Narragansett Bay Insurance Company
The company responds to most customer complaints in a satisfactory manner.
- Narragansett Bay Insurance Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Narragansett Bay Insurance Company with our insider guide or through its executive contacts.
- Narragansett Bay Insurance Company’s customer service policies are standard. Here are our frequently asked questions about Narragansett Bay Insurance Company.
Narragansett Bay Insurance Company customer service response times
Narragansett Bay Insurance Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 343-3375 | Representatives are available Monday through Friday from 8:30 a.m. to 5 p.m. Eastern time. |
| Email support customerservice@nbic.com | Representatives are available Monday through Friday from 8:30 a.m. to 5 p.m. Eastern time. |
| Live chat | Narragansett Bay Insurance Company does not offer a live chat feature on its website; however, the company provides an online contact form for customer inquiries and support. |
| Social media | Narragansett Bay Insurance Company is active on social media platforms such as Facebook and LinkedIn. |
| Help center/FAQ | Narragansett Bay Insurance Company’s help center/FAQ provides quick answers to common questions regarding policies, billing, claims and coverage options. |
How to resolve a problem with Narragansett Bay Insurance Company
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Narragansett Bay Insurance Company mailing address
101 Arch Street
Boston, MA 02110
Narragansett Bay Insurance Company executive customer service contacts
Primary Contact
Matthew Piech
Director of Claims
101 Arch Street
Boston, MA 02110
mpiech@heritagepci.com
Secondary Contact
Jerome Wilson
Director of Field Operations
101 Arch Street
Boston, MA 02110
jwilson@heritagepci.com
Alternative Contact
Timothy Moura
President
101 Arch Street
Boston, MA 02110
tmoura@nbic.com
Chief Executive
Ernie Garateix
101 Arch Street
Boston, MA 02110
egarateix@heritagepci.com
What is the relationship between Narragansett Bay Insurance Company and Heritage Insurance?
Heritage Insurance is the parent company of Narragansett Bay Insurance Company, which it acquired in 2017.
How can I contact Narragansett Bay Insurance Company customer service?
Call (800) 343-3375 or email customerservice@nbic.com.
In what states does NBIC provide coverage?
Narragansett Bay Insurance Company primarily offers homeowners insurance in the Northeastern U.S., including Rhode Island, Massachusetts, New York, New Jersey and Connecticut.
How to get professional help with your Narragansett Bay Insurance Company problem
If you need help with Narragansett Bay Insurance Company, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.