Musement is a digital platform that offers bookings for tours, attractions, and experiences in cities around the world.
Musement Responsiveness rating
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What you need to know about Musement
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Musement
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Musement mailing address
Via Polesine, 13
Milan, Italy 20139
Musement executive customer service contacts
Primary Contact
Valentina Briceño Alvarez
Customer Experience and Customer Service Specialist
Via Polesine, 13
Milan, Italy 20139
Valentina.Alvarez@musement.com
Secondary Contact
Claudio Bellinzona
COO
Via Polesine, 13
Milan, Italy 20139
Claudio.Bellinzona@musement.com
Chief Executive
Peter Ulwahn
Via Polesine, 13
Milan, Italy 20139
Peter.Ulwahn@musement.com
How can I contact Musement customer service from the U.S.?
Call (833) 932-4692 or email support@musement.com.
What is the international telephone number for Musement?
From outside the U.S., call +39-02-8148-0473, or see the contacts page for other country-specific numbers.
What are Musement's customer service hours?
Representatives are available 7 days a week:
- Phone: 10 a.m. to 6 p.m. Italy time
- Chat: 8 a.m. to 10 p.m. Italy time
How do I book tours or activities on Musement?
Log on to the Musement website or app, then search for your desired destination, select the experience, and complete the booking process.
How do I get a refund for a cancelled activity?
Call customer service at (833) 932-4692, email support@musement.com, or check the terms and conditions of your booking for details on how to request a refund.
What should I do if I haven’t received my booking confirmation?
Check your spam or junk email folder. If it’s still missing, contact Musement customer service at (833) 932-4692 or email support@musement.com for assistance.
Are the activities and tours listed on Musement refundable?
Refund policies depend on the activity provider’s terms. Check the specific cancellation and refund policy for each booking before making a purchase.
How to get professional help with your Musement problem
If you need help with Musement, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
