Musement

Musement is a digital platform that offers bookings for tours, attractions, and experiences in cities around the world.

Telephone
Main : (833) 932-4692
Email
Mailing address
Via Polesine, 13
Milan, Italy 20139
Website
musement.com

What you need to know about Musement

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Musement

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Musement customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Valentina Briceño Alvarez
Customer Experience and Customer Service Specialist
Secondary
Claudio Bellinzona
COO
Chief Executive
Peter Ulwahn

Frequently asked questions about Musement

Call (833) 932-4692 or email support@musement.com.
From outside the U.S., call +39-02-8148-0473, or see the contacts page for other country-specific numbers.
Representatives are available 7 days a week:
  • Phone: 10 a.m. to 6 p.m. Italy time
  • Chat: 8 a.m. to 10 p.m. Italy time
Log on to the Musement website or app, then search for your desired destination, select the experience, and complete the booking process.
Call customer service at (833) 932-4692, email support@musement.com, or check the terms and conditions of your booking for details on how to request a refund.
Check your spam or junk email folder. If it's still missing, contact Musement customer service at (833) 932-4692 or email support@musement.com for assistance.
Refund policies depend on the activity provider’s terms. Check the specific cancellation and refund policy for each booking before making a purchase.

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