MSH International Customer Service Contacts



MSH International offers health and travel insurance solutions for expatriates, travelers, and corporate clients worldwide.

How to reach a person at MSH International

MSH International Responsiveness rating

rating
3/5

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What you need to know about MSH International

MSH International’s customer service is generally adequate but for longer claims customers have reported extended wait times especially for complex claims, leading to long delays and frustration for some customers.

MSH International customer service response times

MSH International’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportMSH International customer service phone support response times can vary depending on call volume and business hours. During peak periods wait times may be longer. Call customer service at (866) 767-7959.
Email supportMSH International’s customer service email support may experience delays during busy periods, particularly for more complex claims. Email MSH International at claims@americas.msh-intl.com.
Live chatMSH International does not offer live chat support.
Social mediaMSH International’s customer service through social media is less commonly used, and response times may vary. Here’s how to reach MSH International via social media.

How to resolve a problem with MSH International

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

MSH International mailing address

150 King Street West
Suite 602
Toronto, ON M5H 1J9, Canada

MSH International loyalty program

MSH International does not appear to offer a formal loyalty program.

MSH International social media channels

X


MSH International executive customer service contacts

Primary Contact
Kirsten Bertrand
VP Operations
150 King Street West
Suite 602
Toronto, ON M5H 1J9, Canada
kirsten.bertrand@msh-intl.com

LinkedIn

Secondary Contact
Devanand Prashad
Vice President, Claims and Assistance
150 King Street West
Suite 602
Toronto, ON M5H 1J9, Canada
prashad.devanand@msh-intl.com

LinkedIn

Chief Operating Officer
Florent Secula
150 King Street West
Suite 602
Toronto, ON M5H 1J9, Canada
florent.secula@msh-intl.com

LinkedIn

MSH International customer service policies

What type of policies are available on the website?

For expatriates, MSH International offers comprehensive health insurance, covering medical treatment, emergency evacuation, and maternity care. Students and teachers working or studying abroad can find specialized plans that include medical coverage, accident protection, and mental health support. Travelers can choose from short-term travel insurance, which covers emergency medical treatment, trip cancellations and lost luggage. Explorers can opt for policies that include coverage for high-risk activities such as mountaineering or scuba diving, as well as emergency evacuation and equipment loss.

What is MSH International's approach to data protection and privacy?

MSH International’s privacy policy describes how the company collects, utilizes, and safeguards personal information. Personal information will not be sold or shared with third parties without explicit consent. Users have the ability to update personal information and exercise privacy rights through the account settings.

What is the process for filing and resolving a complaint with MSH International?

Policyholders should first contact the broker, and if that doesn’t resolve the issue, the complaint can be sent directly to the insurer. The insurer will acknowledge the complaint within two business days and work toward a resolution. If the issue remains unresolved, policyholders can escalate the matter to external organizations, such as the General Insurance OmbudService or the Financial Consumer Agency of Canada.

What does account management allow users to do on the MSH International website?

Update personal information, manage communication preferences, and access account settings to ensure details are accurate and up-to-date.

What does the Policy and Coverage Information section provide on the MSH International website?

Provides access to details about insurance plans, coverage limits, and benefits.

How does the callback option work on MSH International’s self-help platform?

The callback option on the MSH International self-help platform allows users to request a call from customer support instead of waiting on hold. Users provide contact information and specify a preferred time for the call. Once the request is submitted, a representative will call back within the chosen time period.

Frequently asked questions about MSH International

How can I contact MSH International customer service?

How do I file a claim with MSH International?

Visit the website or contact customer service at (866) 767-7959 or email americas.msh-intl.com for specific instructions.

Can I customize my insurance plan with MSH International?

Yes, MSH International offers customized insurance solutions to meet the unique needs of both individuals and businesses.

How to get professional help with your MSH International problem

If you need help with MSH International, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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