MSH International

MSH International offers health and travel insurance solutions for expatriates, travelers, and corporate clients worldwide.

Telephone
Customer service : (866) 767-7959
Email
Mailing address
150 King Street West, Suite 602
Toronto, ON M5H 1J9, Canada
Website
americas.msh-intl.com/en

What you need to know about MSH International

MSH International's customer service is generally adequate but for longer claims customers have reported extended wait times especially for complex claims, leading to long delays and frustration for some customers.

How to resolve a problem with MSH International

Try self-service first

Use our proven resolution methods, or MSH International’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does MSH International respond?

Phone support
MSH International customer service phone support response times can vary depending on call volume and business hours. During peak periods wait times may be longer. Call customer service at (866) 767-7959.
Email support
MSH International’s customer service email support may experience delays during busy periods, particularly for more complex claims. Email MSH International at claims@americas.msh-intl.com.
Live chat
MSH International does not offer live chat support.
Social media
MSH International's customer service through social media is less commonly used, and response times may vary. Here's how to reach MSH International via social media.
Verified contacts

MSH International customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kirsten Bertrand
VP Operations
Secondary
Devanand Prashad
Vice President, Claims and Assistance
Chief Operating Officer
Florent Secula
Chief Operating Officer

MSH International customer service policies

For expatriates, MSH International offers comprehensive health insurance, covering medical treatment, emergency evacuation, and maternity care. Students and teachers working or studying abroad can find specialized plans that include medical coverage, accident protection, and mental health support. Travelers can choose from short-term travel insurance, which covers emergency medical treatment, trip cancellations and lost luggage. Explorers can opt for policies that include coverage for high-risk activities such as mountaineering or scuba diving, as well as emergency evacuation and equipment loss.

MSH International loyalty program

MSH International does not appear to offer a formal loyalty program.

Frequently asked questions about MSH International

Call (866) 767-7959 or email americas.msh-intl.com.
Visit the website or contact customer service at (866) 767-7959 or email americas.msh-intl.com for specific instructions.
Yes, MSH International offers customized insurance solutions to meet the unique needs of both individuals and businesses.

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