MoxieLash Customer Service Contacts

MoxieLash produces magnetic eyelashes and related accessories.

How to reach a person at MoxieLash

MoxieLash Responsiveness rating

rating
3/5

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What you need to know about MoxieLash

MoxieLash’s customer service response times depend on certain elements, but the company usually provides timely assistance.

MoxieLash customer service response times

MoxieLash typically provides timely support across email, live chat, and social media, with response times varying based on volume and availability. However, here’s a general idea of what to expect:

Phone supportMoxieLash customer service phone support response times typically depend on factors such as call volume and business hours. On average, you might experience wait times ranging from a few minutes to longer during peak periods, such as product launches or holidays. Call customer service at (833) 696-6943.
Email supportMoxieLash typically responds to email inquiries within 1 to 3 business days, though response times may vary depending on the volume of requests. During peak times, such as product launches or sales events, response times may be longer. Email MoxieLash at support@moxielash.com.
Live chatMoxieLash’s live chat support is generally available during business hours, typically Monday through Friday, though specific hours may vary. Response times for live chat are usually quick, with representatives often replying within a few minutes. However, during peak periods or high traffic times, there may be slight delays. Live chat is often the fastest way to get real-time assistance for inquiries or issues.
Social mediaOn social media, MoxieLash typically responds to customer inquiries, but the response time can vary depending on the volume of messages and the platform used. During busy periods, such as sales or product launches, responses may take longer. Here’s how to reach MoxieLash via social media.
Help center/FAQThe help center/FAQ section is a good resource for immediate answers to common questions and may help resolve issues without needing to contact support.

How to resolve a problem with MoxieLash

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

MoxieLash mailing address

3321 South Rainbow Boulevard
Suite 104
Las Vegas, NV 89146

MoxieLash loyalty program

The MoxieLash Insider Loyalty Program allows members to earn points on purchases, which can be redeemed for discounts and other perks.

MoxieLash social media channels

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MoxieLash executive customer service contacts

Primary Contact
Sierra Malone
Customer Success Lead
3321 South Rainbow Boulevard
Suite 104
Las Vegas, NV 89146
sierra@moxielash.com

LinkedIn

Primary Contact
Jessica Saribekyan
Chief Operating Officer
3321 South Rainbow Boulevard
Suite 104
Las Vegas, NV 89146
jessica@moxielash.com

LinkedIn

Chief Executive
Val Yakovchik
3321 South Rainbow Boulevard
Suite 104
Las Vegas, NV 89146
val@moxielash.com

LinkedIn

MoxieLash customer service policies

What is MoxieLash’s privacy policy?

The MoxieLash privacy policy specifies how the company collects, uses, and protects customer information provided during purchases, account creation, and interactions with the website. It also provides information on the the company uses this data to process orders; and communicate with customers. The policy specifies that MoxieLash does not sell personal information to third parties.

What are MoxieLash's terms of service?

MoxieLash’s terms of service outline the rules and guidelines for using the website and purchasing products. They include information on customer responsibilities, intellectual property rights, payment terms, order processing, shipping, returns, and refunds. The policy also explains the limitations of liability, dispute resolution processes, and how MoxieLash handles customer information.

What is MoxieLash's shipping policy?

MoxieLash’s shipping policy outlines order processing, shipping methods, and delivery times. The company offers both standard and expedited shipping options, with delivery times varying based on the chosen method and destination. Orders are typically processed within 1 to 2 business days, excluding weekends and holidays. International shipping is also available, with fees and delivery times depending on the destination.

Where can I find the FAQ or help center?

The MoxieLash help center with FAQs is located at the bottom of the website. It provides answers to common questions and troubleshooting steps for using MoxieLash products.

What payment methods does MoxieLash accept?

MoxieLash accepts a variety of payment methods, including major credit cards, PayPal, and other secure payment options available at checkout.

How can I track my order?

Log into your MoxieLash account and view the order history, or use the tracking number provided in the shipping confirmation email to track the order.

Frequently asked questions about MoxieLash

How can I contact MoxieLash customer service?

Does MoxieLash have an online chat service?

Yes, MoxieLash can be contacted via an online chat service.

How do I use MoxieLash magnetic eyelashes?

MoxieLash magnetic eyelashes are applied using magnetic eyeliner.

How to get professional help with your MoxieLash problem

If you need help with MoxieLash, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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