Morphe is a beauty brand that sells makeup, skincare, and beauty tools.
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What you need to know about Morphe
- Morphe’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Morphe with our insider guide or through our executive contacts.
- Morphe’s customer service policies are standard. Here are our frequently asked questions about Morphe.
Morphe customer service response times
Morphe’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Live chat | Response time: Morphe’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. It is located in the bottom left-hand corner of the website. Availability: Live chat is available Monday to Friday 8:30 a.m. – 4 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Morphe at info@morphe.com, though it’s always best to use the “help” section on Morphe’s website for the most accurate and up-to-date contact information. |
| Social media | Response time: Morphe is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Morphe
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Morphe mailing address
22 4th Street
Suite 400
San Francisco, CA 94103
Morphe loyalty program
Join Morphe’s loyalty program, The Morphe Insiders, by creating an account with your email, password, full name, display name, date of birth and home state. Complete makeup challenges to earn points, which can be redeemed for exclusive gifts, products, promotions, and surprises.
Morphe social media channels
Morphe executive customer service contacts
Primary Contact
Katherina McCord
Senior Customer Service Manager
22 4th Street
Suite 400
San Francisco, CA 94103
katherina.mccord@formabrands.com
Chief Executive
Simon Cowell
22 4th Street
Suite 400
San Francisco, CA 94103
simon.cowell@morphe.com
How can I contact Morphe?
Reach Morphe’s customer care support through by email to info@morphe.com for assistance or visit its contact page.
Can you return Morphe products?
Yes, Morphe accepts returns within 30 days of delivery for products in their original, unused condition, accompanied by a valid receipt or packing slip. To initiate a return:
- In-Store Purchases: Bring the item and receipt to any Morphe store for a refund or exchange.
- Online Purchases: Click the live chat icon in the bottom left corner of the website and select ‘Start a Return’.
How long does it take for Morphe to deliver?
Morphe’s delivery times vary based on location and shipping method:
- Standard Shipping: Typically 5-7 business days within the contiguous United States.
- Expedited Shipping: Options are available for faster delivery at an additional cost.
Who is Morphe owned by?
Morphe is owned by Forma Brands, a beauty brand incubator and accelerator that partners with creators and innovators to develop and scale beauty brands globally.
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