Morphe

Morphe is a beauty brand that sells makeup and skin care products.

Mailing address
22 4th Street, Suite 400
San Francisco, CA 94103
Website
morphe.com

What you need to know about Morphe

How to resolve a problem with Morphe

Try self-service first

Use our proven resolution methods, or Morphe’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Morphe respond?

Live chat
Morphe's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. It is located in the bottom left-hand corner of the website. Live chat is available Monday to Friday 8:30 a.m. to 4 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays.
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Morphe at info@morphe.com, though it's always best to use the "help" section on Morphe's website for the most accurate and up-to-date contact information.  
Social media
Morphe is active on social media platforms such as Instagram, Facebook and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Morphe customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Katherina McCord
Senior Customer Service Manager
Chief Executive
Simon Cowell
Chief Executive

Morphe customer service policies

The policy describes measures taken to protect personal data but acknowledges limitations in the security of information transmission. It outlines steps to safeguard data against misuse, loss, and unauthorized access, and specifies that personal information is retained only as long as needed for stated purposes or legal requirements.

Morphe loyalty program

Customers can join Morphe’s loyalty program, The Morphe Insiders, by creating an account with their email, password, full name, display name, date of birth and home state. Program participants can complete makeup challenges to earn points, which can be redeemed for exclusive gifts, products, promotions, and surprises.

Frequently asked questions about Morphe

Morphe is owned by Forma Brands, a beauty brand incubator and accelerator that partners with creators and innovators to develop and scale beauty brands globally.
Reach Morphe’s customer care support by email at info@morphe.com or visit its contact page.
Yes, Morphe accepts returns within 30 days of delivery for products in their original, unused condition, accompanied by a valid receipt or packing slip. To initiate a return:
  • In-Store purchases: Bring the item and receipt to any Morphe store for a refund or exchange.
  • Online purchases: Click the live chat icon in the bottom left corner of the website and select "Start a Return."
Morphe's delivery times vary based on location and shipping method:
  • Standard Shipping: Typically 5 to 7 business days within the contiguous United States.
  • Expedited Shipping: Options are available for faster delivery at an additional cost.

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