Monster Reservations Group

Monster Reservations Group is a U.S.-based travel and reservations company that acts as a third-party provider of hotel and vacation bookings.

Telephone
Customer service : (844) 648-2229
Mailing address
PO Box 14158
Myrtle Beach, SC 29587
Website
monsterrg.com

What you need to know about Monster Reservations Group

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Monster Reservations Group

Try self-service first

Use our proven resolution methods, or Monster Reservations Group’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Monster Reservations Group respond?

Phone support
Representatives are available Monday through Friday from 9 a.m. to 11 p.m., and weekends from 9 a.m. to 7 p.m. (all times Eastern).
Email supportsupport@monsterrg.com
Monster Reservations Group provides a dedicated customer service email address on its website, and also offers an online contact form for inquiries.
Live chat
Monster Reservations Group does not offer a live chat feature on its website.
Social media
Monster Reservations Group is active on social media platforms such as Facebook, Instagram, and LinkedIn.
Help center/FAQ
Monster Reservations Group’s help center/FAQ provides quick answers to common questions regarding booking procedures, reservation changes or cancellations, payment methods, and general account or travel-related inquiries.
Verified contacts

Monster Reservations Group customer service executives

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Primary
Shawn Shea
Vice President of Operations
Chief Executive
Jeremy Clark
Chief Executive Officer

Additional contacts

Andrew McGill Fenderbosch
President

Monster Reservations Group customer service policies

Monster Reservations Group's privacy policy explains how the company collects, uses, and protects personal information. It also outlines how customer data may be used for processing reservations and for marketing purposes.

Monster Reservations Group loyalty program

Monster Reservations Group does not have a loyalty program.

Frequently asked questions about Monster Reservations Group

No, Monster Reservations Group acts as a third-party booking service and does not own or operate hotels.
Monster Reservations Group does not operate its own loyalty program, but some hotels booked through the company may allow guests to earn points through the hotels’ individual programs.

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