Monster Reservations Group is a U.S.-based travel and reservations company that acts as a third-party provider of hotel and vacation bookings.
How to reach a person at Monster Reservations Group
Monster Reservations Group Responsiveness rating
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What you need to know about Monster Reservations Group
The company responds to most customer complaints in a satisfactory manner.
- Monster Reservations Group’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Monster Reservations Group with our insider guide or through its executive contacts.
- Monster Reservations Group’s customer service policies are standard. Here are our frequently asked questions about Monster Reservations Group.
Monster Reservations Group customer service response times
Monster Reservations Group’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (844) 648-2229 | Representatives are available Monday through Friday from 9 a.m. to 11 p.m., and weekends from 9 a.m. to 7 p.m. (all times Eastern). |
| Email support support@monsterrg.com | Monster Reservations Group provides a dedicated customer service email address on its website, and also offers an online contact form for inquiries. |
| Live chat | Monster Reservations Group does not offer a live chat feature on its website. |
| Social media | Monster Reservations Group is active on social media platforms such as Facebook, Instagram, and LinkedIn. |
| Help center/FAQ | Monster Reservations Group’s help center/FAQ provides quick answers to common questions regarding booking procedures, reservation changes or cancellations, payment methods, and general account or travel-related inquiries. |
How to resolve a problem with Monster Reservations Group
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Monster Reservations Group mailing address
PO Box 14158
Myrtle Beach, SC 29587
Monster Reservations Group executive customer service contacts
Primary Contact
Shawn Shea
Vice President of Operations
1510 E Colonial Drive
Suite 305
Orlando, FL 32803
shawns@monsterrg.com
Alternative Contact
Andrew McGill Fenderbosch
President
1510 E Colonial Drive
Suite 305
Orlando, FL 32803
amcgill@monsterrg.com
Chief Executive
Jeremy Clark
1510 E Colonial Drive
Suite 305
Orlando, FL 32803
jeremyc@monsterrg.com
How can I contact Monster Reservations Group customer service?
Call (844) 648-2229 or email support@monsterrg.com.
Does Monster Reservations Group operate any hotels itself?
No, Monster Reservations Group acts as a third-party booking service and does not own or operate hotels.
Does Monster Reservations Group have partnerships with loyalty programs?
Monster Reservations Group does not operate its own loyalty program, but some hotels booked through the company may allow guests to earn points through the hotels’ individual programs.
How to get professional help with your Monster Reservations Group problem
If you need help with Monster Reservations Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.