MoneyLion is a financial technology company that offers digital banking, investment, and credit services. It provides users with tools to manage money, improve credit scores, and invest, all through an app-based platform.
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What you need to know about MoneyLion
MoneyLion customer service provides support via phone, email, and in-app messaging to assist with account management, financial products, and technical issues.
- MoneyLion customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with MoneyLion with our insider guide or through our executive contacts.
- MoneyLion’s customer service policies are standard. Here are our frequently asked questions about MoneyLion.
MoneyLion customer service response times
MoneyLion’s customer service response time may vary depending on the method of contact and the volume of inquiries. However, here is a general idea of what to expect:
| Phone support | Customer service response times via phone for MoneyLion can vary, but typical wait times range from a few minutes to 10 to 20 minutes, depending on call volume and the time of day. Call customer service at (844) 224-0087. |
| Email support | Customer service response time via email for MoneyLion typically ranges from 24 to 48 hours, though it may take longer during periods of high volume. Email MoneyLion at customercare@moneylion.com. |
| Live chat | Live chat response time for MoneyLion typically ranges from a few minutes to 10 to 15 minutes, depending on the volume of inquiries and the time of day. |
| Social media | MoneyLion’s response time on social media can vary, but typically, the company aims to respond within 24 hours. It is active on platforms such as X, Facebook, and Instagram, where it addresses customer inquiries, concerns, and general support questions. Here’s how to reach MoneyLion on social media. |
| Help center/FAQ | MoneyLion typically directs users to the FAQ section for common inquiries and issues before engaging on social media. |
How to resolve a problem with MoneyLion
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
MoneyLion mailing address
30 West 21st Street
6th Floor
New York, NY 10010
MoneyLion loyalty program
MoneyLion offers a loyalty program called MoneyLion Rewards. The program allows users to earn points through various activities, such as using the MoneyLion app, making purchases with a debit card, and using financial products like loans and credit-building tools.
MoneyLion social media channels
MoneyLion executive customer service contacts
Primary Contact
Melissa Merrill
Director of Customer Operations
30 West 21st Street
6th Floor
New York, NY 10010
mmerrill@moneylion.com
Secondary Contact
Jess Jackson
VP, Head of Customer Operations
30 West 21st Street
6th Floor
New York, NY 10010
jjackson@moneylion.com
Chief Executive
Dee Choubey
30 West 21st Street
6th Floor
New York, NY 10010
dchoubey@moneylion.com
How can I contact MoneyLion customer service?
To contact MoneyLion call (844) 224-0087 or email customercare@moneylion.com.
Does MoneyLion have an online chat service?
Yes, MoneyLion can be contacted via an online chat service.
How do I sign up for MoneyLion?
Download the app from the App Store or Google Play and create an account.
How to get professional help with your MoneyLion problem
If you need help with MoneyLion, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.