Molly Maid is a residential cleaning company that provides professional house cleaning services through franchised locations.
Molly Maid Responsiveness rating
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What you need to know about Molly Maid
The company responds to most customer complaints in a satisfactory manner.
- Molly Maid’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Molly Maid with our insider guide or through its executive contacts.
- Molly Maid’s customer service policies are standard. Here are our frequently asked questions about Molly Maid.
Molly Maid customer service response times
Molly Maid’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Molly Maid customer service phone response times may vary depending on call volume, time of day, and the specific franchise location’s staffing and hours of operation. Call customer service at (800) 654-9647. |
| Email support | Molly Maid does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Molly Maid does not offer a live chat feature on its website. |
| Social media | Molly Maid is active on social media platforms such as Facebook, Instagram, X, and YouTube. Here’s how to reach Molly Maid via social media. |
| Help center/FAQ | Molly Maids’ help center/FAQ provides quick answers to common questions regarding cleaning services, pricing, scheduling, and service guarantees. |
How to resolve a problem with Molly Maid
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Molly Maid mailing address
3948 Ranchero Drive
Ann Arbor, MI 48108
Molly Maid executive customer service contacts
Primary Contact
Zeneyda Quintero
Director of Operations
3948 Ranchero Drive
Ann Arbor, MI 48108
zeneyda.quintero@mollymaid.com
Secondary Contact
Andre Amaral
Director of Operations
3948 Ranchero Drive
Ann Arbor, MI 48108
andre.amaral@mollymaid.com
Chief Executive
Marla Mock
3948 Ranchero Drive
Ann Arbor, MI 48108
marla@neighborly.com
What is the relationship between Molly Maid and Neighborly, Inc.?
Neighborly, Inc., is the parent company of Molly Maid.
How can I contact Molly Maid customer service?
Call (800) 654-9647.
What types of cleaning services does Molly Maid offer?
Molly Maid provides recurring house cleaning, one-time cleanings, move-in/move-out cleanings, and occasional deep cleans.
How to get professional help with your Molly Maid problem
If you need help with Molly Maid, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.