Mode Mobile Customer Service Contacts

Mode Mobile provides a platform allowing users to earn rewards and cashback by using their mobile devices for everyday activities and engaging with advertisements.

How to reach a person at Mode Mobile

modemobile.com

Mode Mobile Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate Mode Mobile

What you need to know about Mode Mobile

Customer feedback on Mode Mobile’s services is mixed. Some users have reported positive experiences, highlighting the app’s earning opportunities and user-friendly interface. However, others have expressed dissatisfaction with the quality of the phones provided, citing issues such as poor call quality and device malfunctions.

We believe that a lack of transparency in advertising contact information results in a negative customer service experience, as it undermines trust and makes it difficult for customers to reach out for assistance when needed.

Mode Mobile customer service response times

Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Online contact formMode Mobile’s online contact form is the primary method for reaching the company. Support through this form is typically the fastest way to get assistance, with a response expected within one to two days.
Social mediaMode Mobile is active on social media platforms like Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Mode Mobile

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Mode Mobile mailing address

1 E Erie Street
Suite 525
Chicago, IL 60611

Mode Mobile loyalty program

Mode Mobile does not have a loyalty program.

Mode Mobile social media channels

X


Mode Mobile executive customer service contacts

Primary Contact
Alan Rocker
Senior Customer Success Manager
1 E Erie Street
Suite 525
Chicago, IL 60611
alan.rocker@modemobile.com

LinkedIn

Secondary Contact
Kiran Panesar
Co-Founder and CTO
1 E Erie Street
Suite 525
Chicago, IL 60611
kiran.panesar@modemobile.com

LinkedIn

Chief Executive
Don Novaes
1 E Erie Street
Suite 525
Chicago, IL 60611
don.novaes@modemobile.com

LinkedIn

Mode Mobile customer service policies

What is Mode Mobile's Privacy Policy?

Mode Mobile’s Privacy Policy outlines how the company collects, uses, and protects personal information. It details the types of data collected, including personal identifiers and usage information, and explains the purposes for which this data is used, such as providing services and improving user experience. The policy also describes how personal information is shared with third parties, the security measures in place to protect data, and users’ rights regarding their information. For comprehensive details, please refer to Mode Mobile’s official Privacy Policy.

What are Mode Mobile's Terms of Service?

Mode Mobile’s Terms of Service govern the use of its services, outlining the rights and responsibilities of both the company and users. The terms cover account creation, user obligations, prohibited activities, and the company’s rights to modify or terminate services. They also address issues related to intellectual property, disclaimers of warranties, limitations of liability, and dispute resolution procedures. For a detailed understanding, please refer to Mode Mobile’s official Terms of Service.

What are Mode Mobile's Insertion Order Terms?

Mode Mobile’s Insertion Order Terms set forth the agreement for advertising services provided through insertion orders (IOs). These terms outline the scope of services, including campaign details, pricing, and performance metrics. They also specify the responsibilities of both parties, payment terms, and conditions for modifying or canceling campaigns. For comprehensive information, please refer to Mode Mobile’s Insertion Order Terms.

How can I access Mode Mobile's notice of right to opt out of sale of Information, and what does it entail?

  • Accessing the Notice:
    • Visit Mode Mobile’s official website at www.modemobile.com.
    • Scroll to the bottom of the homepage and click on the “Legal” link.
    • On the Legal page, select “Notice of Right to Opt Out of Sale of Information.”
  • Understanding the Notice:
    • This notice informs California residents of their right to opt out of the sale of their personal information, as per the California Consumer Privacy Act (CCPA).
    • It provides instructions on how to exercise this right by contacting Mode Mobile via email at privacy@modemobile.com or by mail at the specified address.
    • The notice also details the process for authorized agents to submit opt-out requests on behalf of consumers.

How can I access Mode Mobile's notice of financial incentive, and what does it mean?

 

  1. Accessing the Notice:
    • Navigate to Mode Mobile’s website at www.modemobile.com.
    • Scroll to the bottom and click on the “Legal” link.
    • On the Legal page, click on “Notice of Financial Incentive.”
  2. Understanding the Notice:
    • This notice explains that Mode Mobile may offer financial incentives, such as points or other benefits, in exchange for personal information.
    • It outlines the terms of these incentives, including the value of the information provided and the process for opting into or out of such offers.
    • The notice also details how users can withdraw from the financial incentive program if they choose to do so.

How can I access Mode Mobile's notice of collection of information, and what does it detail?

  • Accessing the Notice:
    • Go to Mode Mobile’s website at www.modemobile.com.
    • Scroll to the bottom and click on the “Legal” link.
    • On the Legal page, select “Notice of Collection of Information.”
  • Understanding the Notice:
    • This notice provides information about the types of personal information Mode Mobile collects from users, including identifiers, commercial information, internet activity, and geolocation data.
    • It explains the purposes for which this information is collected, such as providing services, personalizing user experience, and marketing.
    • The notice also outlines users’ rights under the CCPA, including the right to access, delete, and opt out of the sale of their personal information.
Frequently asked questions about Mode Mobile

How can I contact Mode Mobile customer service?

What should I do if I encounter issues with the Mode Earn App?

If you experience problems with the Mode Earn App, first ensure that you have the latest version installed. If the issue persists, you can contact customer service through the chatbot within the app or submit a request via the Help Center. For detailed troubleshooting steps, refer to the Troubleshooting Issues with the Mode Earn App article.

How can I manage my Mode Earn Club subscription?

To cancel or change your Mode Earn Club subscription, log in to your account and navigate to the subscription settings. For detailed instructions, refer to the Mode Earn Club FAQs. If you need further assistance, you can contact customer service through the Help Center.

How to get professional help with your Mode Mobile problem

If you need help with Mode Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Mode Mobile?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews

Related Posts