Mode Mobile

Mode Mobile provides a platform allowing users to earn rewards and cashback by using their mobile devices for everyday activities and engaging with advertisements.

Mailing address

1 E Erie Street, Suite 525
Chicago, IL 60611

What you need to know about Mode Mobile

Customer feedback on Mode Mobile's services is mixed. Some users have reported positive experiences, highlighting the app's earning opportunities and user-friendly interface. However, others have expressed dissatisfaction with the quality of the phones provided, citing issues such as poor call quality and device malfunctions.

We believe that a lack of transparency in advertising contact information results in a negative customer service experience, as it undermines trust and makes it difficult for customers to reach out for assistance when needed.

Mode Mobile’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Mode Mobile with our insider guide or through our executive contacts.
Mode Mobile's customer service policies are standard. Here are our frequently asked questions about Mode Mobile.

How to resolve a problem with Mode Mobile

Try self-service first

Use our proven resolution methods, or Mode Mobile’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Mode Mobile respond?

Online contact form

Mode Mobile's online contact form is the primary method for reaching the company. Support through this form is typically the fastest way to get assistance, with a response expected within one to two days.

Social media

Mode Mobile is active on social media platforms like Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

Verified contacts

Mode Mobile customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Alan Rocker

Senior Customer Success Manager

alan.rocker@modemobile.com

Secondary

Kiran Panesar

Co-Founder and CTO

kiran.panesar@modemobile.com

Chief Executive

Don Novaes

don.novaes@modemobile.com

Mode Mobile self-service links

Accessing the Notice:
- Visit Mode Mobile's official website at www.modemobile.com.
- Scroll to the bottom of the homepage and click on the "Legal" link.
- On the Legal page, select "Notice of Right to Opt Out of Sale of Information."
Understanding the Notice:
- This notice informs California residents of their right to opt out of the sale of their personal information, as per the California Consumer Privacy Act (CCPA).
- It provides instructions on how to exercise this right by contacting Mode Mobile via email at privacy@modemobile.com or by mail at the specified address.
- The notice also details the process for authorized agents to submit opt-out requests on behalf of consumers.

Mode Mobile customer service policies

Mode Mobile's Privacy Policy outlines how the company collects, uses, and protects personal information. It details the types of data collected, including personal identifiers and usage information, and explains the purposes for which this data is used, such as providing services and improving user experience. The policy also describes how personal information is shared with third parties, the security measures in place to protect data, and users' rights regarding their information. For comprehensive details, please refer to Mode Mobile's official Privacy Policy.

Mode Mobile loyalty program

Mode Mobile does not have a loyalty program.

Frequently asked questions about Mode Mobile

Submit a contact request to Mode Mobile here.

If you experience problems with the Mode Earn App, first ensure that you have the latest version installed. If the issue persists, you can contact customer service through the chatbot within the app or submit a request via the Help Center. For detailed troubleshooting steps, refer to the Troubleshooting Issues with the Mode Earn App article.

To cancel or change your Mode Earn Club subscription, log in to your account and navigate to the subscription settings. For detailed instructions, refer to the Mode Earn Club FAQs. If you need further assistance, you can contact customer service through the Help Center.

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