MobileX is a customizable mobile carrier that allows users to tailor their phone plans based on individual data, talk, and text usage.
MobileX Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about MobileX
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with MobileX
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.MobileX mailing address
6185 Huntley Road
Columbus, OH 43229
MobileX executive customer service contacts
Primary Contact
Sharon Bione
Client Services Manager
6185 Huntley Road
Columbus, OH 43229
sharon.bione@mymobilex.com
Secondary Contact
David Pohl
National Business Development Manager
6185 Huntley Road
Columbus, OH 43229
david.pohl@mymobilex.com
Chief Executive
Peter Adderton
6185 Huntley Road
Columbus, OH 43229
peter.adderton@mymobilex.com
How can I contact MobileX customer service?
Call (833) 422-1053 or email xpertcare@mymobilex.com.
How do I activate my MobileX service?
Activation is typically done through the MobileX app or website, by following instructions after receiving your SIM card or eSIM.
What is MobileX's refund policy?
Refund policies may vary, but typically MobileX does not offer refunds for prepaid services, though issues can be handled on a case-by-case basis.
How can I change or cancel my plan?
You can modify or cancel your MobileX plan through its app or website, usually with no contract or cancellation fees.
How to get professional help with your MobileX problem
If you need help with MobileX, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.