Mitsubishi Motors North America

Mitsubishi Motors North America is responsible for the manufacturing, financing, distributing and marketing of Mitsubishi brand sedans and crossover utility vehicles throughout the United States.

Telephone
Customer service : (888) 648-7820
Email
Mailing address
P.O. Box 689040
Franklin, TN 37068
Website
mitsubishicars.com

What you need to know about Mitsubishi Motors North America

Mitsubishi customer service is inconsistent in terms of response times and resolution. We've had two cases involving recalls. Here's one involving a repair gone wrong, and another about a recall of a Lancer.

How to resolve a problem with Mitsubishi Motors North America

Try self-service first

Use our proven resolution methods, or Mitsubishi Motors North America’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Mitsubishi Motors North America respond?

Phone support
Usually 1 minute to an hour.Availability: Phone support is available Monday through Friday from 8 a.m. to 5 p.m.
Email supportcallcenterweb@mitsubishicars.com
Usually 1 to 10 business days.Availability: Email support is available Monday through Friday from 8 a.m. to 5 p.m.
Live chat support
Mitsubishi Motors North America does not have live chat support. 
Social media
Mitsubishi is active on social media platforms such as LinkedIn, Instagram, and TikTok.

Response times can range from 1 hour to 2 days depending on the platform and the inquiry’s complexity.
Help center/FAQ
Mitsubishi does not have a dedicated FAQ page.
Verified contacts

Mitsubishi Motors North America customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Chief Executive
Mark Chaffin
Mitsubishi Motors North America, Inc.

Mitsubishi Motors North America customer service policies

Mitsubishi’s privacy policy states that the company collects personal information such as names, contact details, vehicle and purchase information, and online identifiers when users interact with its websites, services, or dealers. The information is used to respond to requests, administer warranties and services, conduct business operations, meet legal and regulatory requirements, and perform analytics and marketing activities where permitted by law. The policy explains that personal data may be shared with affiliated companies, authorized dealers, service providers, and government authorities when legally required, and that cookies and similar technologies are used to operate websites and measure usage. It also describes safeguards used to protect personal information and outlines individuals’ rights under applicable privacy laws to access, correct, or request deletion of their data, subject to legal limitations.

Mitsubishi Motors North America loyalty program

Mitsubishi Motors North America offers a Customer Loyalty Rebate Program, which provides discounts, typically around $500, for current Mitsubishi, Saturn, Suzuki, Scion, or Isuzu owners who purchase or lease select new Mitsubishi models. The rebate amount and eligible vehicles may vary, and the offer may be time-sensitive.

Frequently asked questions about Mitsubishi Motors North America

Yes, since October 2016, Mitsubishi has been one-third (34 percent) owned by Nissan and is part of the Renault–Nissan–Mitsubishi Alliance.
Some Mitsubishi vehicles are manufactured in the USA. The Mitsubishi Eclipse, Endeavor SUV, and Galant Sedan are produced at the Mitsubishi Motors North America facility in Normal, Illinois.
Contact Mitsubishi Corporation (Americas) at (212) 605-2500.

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