Mitsubishi Motors North America is responsible for the manufacturing, financing, distributing and marketing of Mitsubishi brand sedans and crossover utility vehicles throughout the United States.
How to reach a person at Mitsubishi Motors North America
Customer service: (888) 648-7820
Mitsubishi Motors North America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Mitsubishi Motors North America
What you need to know about Mitsubishi Motors North America
We receive occasional complaints about Mitsubishi. We’ve had two cases involving recalls. Here’s one involving a repair gone wrong, and another about a recall of a Lancer.
- Mitsubishi Motors North America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Mitsubishi Motors North America with our insider guide or through our executive contacts.
- Mitsubishi Motors North America’s customer service policies are standard. Here are our frequently asked questions about Mitsubishi Motors North America.
Mitsubishi Motors North America customer service response times
Mitsubishi Motors North America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Mitsubishi Motors North America at (888) 648-7820. Availability: Phone support is available Monday to Friday from 7 a.m. to 4 p.m. Central time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Mitsubishi Motors North America does not have email support. |
| Live chat | Mitsubishi Motors North America does not live chat support. |
| Social media | Response time: Mitsubishi Motors North America is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to solve a problem with Mitsubishi Motors North America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Mitsubishi Motors North America mailing address
PO Box 689040
Franklin, TN 37068
Mitsubishi Motors North America loyalty program
Mitsubishi Motors North America offers a Customer Loyalty Rebate Program, which provides discounts, typically around $500, for current Mitsubishi, Saturn, Suzuki, Scion, or Isuzu owners who purchase or lease select new Mitsubishi models. The rebate amount and eligible vehicles may vary, and the offer may be time-sensitive.
Mitsubishi Motors North America social media channels
Mitsubishi Motors North America executive customer service contacts
Primary Contact
John Phillips
Director
151 West 42nd Street
New York, NY 10036
john.phillips@na.mitsubishi-motors.com
Secondary Contact
Kimberly Ito
Vice President
151 West 42nd Street
New York, NY 10036
kimberly.ito@na.mitsubishi-motors.com
Chief Executive
Mark Chaffin
Mitsubishi Motors North America, Inc.
PO Box 6400
Cypress, CA 90630-9998
mchaffin@mmsa.com
Is Mitsubishi owned by Nissan?
Yes, since October 2016, Mitsubishi has been one-third (34 percent) owned by Nissan and is part of the Renault–Nissan–Mitsubishi Alliance.
Are Mitsubishi vehicles made in the USA?
Some Mitsubishi vehicles are manufactured in the USA. The Mitsubishi Eclipse, Endeavor SUV, and Galant Sedan are produced at the Mitsubishi Motors North America facility in Normal, Illinois.
What is the number for Mitsubishi Corporation (Americas)?
Contact Mitsubishi Corporation (Americas) at (212) 605-2500.
How to get professional help with your Mitsubishi Motors North America problem
If you need help with Mitsubishi Motors North America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.